I always receive top notch customer service from Bill Jacobs. The sales manager Mike and the service consultant Jeff H were very helpful with some recent repair issues for my X1.

By far the best overall experience is with Alex Flinn. He goes above most other service writers to make sure you really have the best service experience possible. I highly recommend him for any of your service needs.

Jeff H. 10/10

Aldo takes care of my mini every time. He is very patient and careful.

I recently had the pleasure of working with Mr. Jose Vargas, salesman for Bill Jacobs BMW. Jose was very cordial and thorough in conducting my transaction to purchase a 2019 Buick Regal GS. The process was smooth and timely. I'm a California resident and flew to Chicago to pick up the car. It was nicely detailed and ready for my pick-up upon arrival at the dealership! My son, who accompanied me on the trip, and I then drove the vehicle back to my home. The car handled beautifully! I'm very happy with my purchase and highly recommend Mr. Vargas ...

Adam Ismail was wonderful to work with trying to buy our new vehicle. He explained things well. He did not pressure us and gave us space to make decisions. Adam followful up on the Monday after our purchase as promised. He quickly got us connected with the departments we needed to speak with. I would definitely recommend working with Bill Jacob's Volkswagen Naperville and Adam Ismail.

I worked very closely with the sales person Robert Butts who was pleasant, professional and a wealth of product knowledge, he walked us through the details of the vehicle through final sale and made the process seamless.

This was my very first visit to the dealership. My service appointment was handled by Alex Flinn, and he did a fantastic job. I received a lot of information and was given a detailed report of my vehicle’s condition. Happy customer and glad to do business with a quality organization.

From day one defining car spec, placing ordering, and finally taking delivery of my new G42 M240 was nothing less than the first class experience. Both, Bill Earnest - Client Advisor, and Mike Alder- General Sales Manager, were very helpful and accommodating. I look forward to maintaining this great relationship for years to come. My new car is awesome and I can’t wait to start enjoying it.

Read at DealerRater

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Next time I see you is on my next service for new tires.

Much appreciated service by Jacob. I will always bring my car to Bill Jacobs BMW for my service. I loved how I constantly got updates on my car.

I appreciate the great service from Jacob M. The details is amazing and my car drives really smooth after the service. Will be coming in soon for my tires.

Best service by Jacob. Thank you so much for all your hard work and patience on fixing my car. I hope your always my service advisor.

Mike W is amazing. He is an asset to your organization

If you need to bring in your car for service ask for Alex Flinn. He provides excellent service and is very knowledgeable about BMW. 5 star customer service.

Mike and Alex were great! Super quick and no time wasted. Recommend these guys if you go here for services.

I took my vehicle is today for service. Mike w in service kept me updated and made sure my car was ready to go when I left.

Mike W has been a great service advisor

Ask for Jeff Hulsebus - he always comes through in meeting or exceeding quality customer service. Great recommendations to keep my vehicle at optimum performance without any hassles. Bill Jacob's is definitely a step a ove the rest!

Alex has always been very helpful when I get my vehicle serviced. With my busy schedule, Alex seems to make it very convenient to allow me to come on my own time. Much appreciated.

Mike W was most helpful with my recall installation on 1/21/22 - and super friendly. Great representative of the BMW brand and the Bill Jacobs operation! Max B Aurora, IL

Ask for Bill in sales! His experience and knowledge about BMW provided a great experience at this dealership. Would recommend this location to anyone.

Read at DealerRater

We bought a 2018 Ford explorer in Dec 2021. Very clean safe dealership everyone was masked up which was great. Ray was our representative and he was very helpful and pleasant. We waited a little long to see the numbers guy but overall very pleased with the service and will definitely recommend them.

Read at DealerRater

Great customer service from the service advisor Mo and Brenden. They took care of me in a timely fashion and without problems! 100% recommend!

Aldo Huerta the service advisor was very helpful and very nice.

Alex Flinn is a wonderful asset to The Bill Jacobs organization. Very professional and creates a fantastic service experience. Happy customer and love my BMW.

Great purchase experience! Russ did really good job on introducing the car when I first time go to the dealership.

Read at DealerRater

We worked with Bill Earnest and John Stout to get an X7 that happened to be available for sale. Bill truly made the experience pleasant.

Read at DealerRater

Jeff H is always professional and provides great service.

Jeff was very helpful and made the experience seamless.

Cesar was great and followed up w me often until the car I wanted was available. Fastest and most seamless car buying experience I’ve ever had!

Nick was very helpful!! Love Bill Jacobs mini!

It was a pleasure working with Bill Earnest. He was accommodating to my hectic schedule, and was helpful in recommending some trade-in/financial options. Kudos to the technical staff also, for putting in the extra effort to upgrade the Tesla Model S with the latest software release.

Read at DealerRater

My service rep was MO he was quick to handle my needs and very thorough!!!

I came in for an oil change and was greeted immediately. I appreciate Nick for his help, he was very kind and professional and talked through everything with me.

Read at DealerRater

Mo made the purchase of our new X3 simple. He was prepared and attentive. Thanks

Read at DealerRater

Great experience. Terry the sales manager and Shaun the sales rep were very nice and easy to work with. Roy.

Read at DealerRater

We are so thankful for our Sales Rep Adam Ismail. He shared all details of the vehicle we were in the market for, let us take our time testing it and was very patient and clear answering our questions. Overall a really great experience!

Wonderful service at this mini dealership. Service supervisor Nick is great, very communicative, explained everything thoroughly, and gave a realistic timeline on which the car would be ready- which I greatly appreciated. The service team also do a great job with the interior detailing. My car always comes back looking NEW. It’s amazing.

Had a really good experience with Ceasar. I recommend. Was very friendly and polite and helped us make a deal.

Service team is great. They always do a great job and customer service is great. Ask for Nick! He does a great job.

Read at DealerRater

Very good experience. Would recommend.

Ceaser Mandoza helped us so much. In these times when the market is so volatile we lived buying our new car from bill Jacobs. We loved the service and Ceaser helped us get the car even before the anticipated delivery date.

I’ve had two great experiences at Bill Jacobs VW. The saleswoman Erica Dahlman is a delight. She is kind, experienced and knowledgeable. She guided me through trading in my 2014 Passat (also purchased at Bill Jacobs) for a 2022 Tiguan. So happy with their service. Thanks again!

My Service Representative Alex Flinn at Bill Jacobs BMW was wonderful. Maintenance was very fast and my 3-series drives amazing now. Great service and keep up the good work.

Great communication and Russ Millard definitely worked hard for our business. He went above the call for sure.

Read at DealerRater

Aldo was extremely helpful with the service appointment I made for my MINI. He was quick, knowledgable, and answered all the questions I had. He was personable, honest, and great with customers in general. I have encountered my far share of car dealerships and Aldo makes Bill Jacobs MINI look excellent! Don?t hesitate to take your MINI to Aldo at Bill Jacobs!

Aldo was extremely helpful with the service appointment I made for my MINI. He was quick, knowledgable, and answered all the questions I had. He was personable, honest, and great with customers in general. I have encountered my far share of car dealerships and Aldo makes Bill Jacobs MINI look excellent! Don’t hesitate to take your MINI to Aldo at Bill Jacobs!

Cesar was very helpful and patient with me during the car buying process and helped answer my questions. He even came in on his day off so I could see a car again.

Nick is an amazing young man. So helpful and thoughtful. Excellent customer service. I can’t praise him highly enough. He was so responsive and didn’t make me feel stupid with some of my questions. This young man gives me hope for the future.

Bill Earnest and Terry Mancuso are both amazing at their jobs. Terry greeted us, listened to what I was looking for and introduced us to Bill. To say Bill is a true pro and an amazing salesperson and very knowledgeable about BMWs is an understatement.

Read at DealerRater

I want to highlight Nick. He was sooooo helpful and delightful. He answered all of my questions thoughtfully and was so responsive and kind. He also did not make me feel stupid with my questions. I honestly cannot recommend this young man highly enough. With all that’s going on in the world, he has given me hope for the future.

Read at DealerRater

Russ was my man at this dealership and I had a wonderful experience. He was really helpful and knowledgeable. Would recommend him to every one

Read at DealerRater

GREAT Service Car looks and drives like new. Service Advisor very helpful. Long time customer.

Bill Jacobs BMW MINI is great. Mike W. is the best, he?s so helpful and knowledgeable!

Mitch is the best of the best! I appreciate his friendly demeanor, his willingness to answer any and all questions I have, and that he makes the process of taking care of my cars maintenance super easy from start to finish!

Read at DealerRater

I brought my car in for a check Engine light, and Jeff was super helpful and very cooperative!

Best service out there. They come pick your car up and leave you a loaner car. I have been doing business with Bill Jacobs for many years and can honestly say there is no comparison. Alex Flinn was great and makes the experience effortless.

Nick was very helpful and had great customer service.

Aldo has always gone out of his way to thoroughly check our car and be sure it is running correctly. He explians any issues found or preventative maintenance recommended.

Aldo gave thorough service and is recommended. Appreciate his attention to detail and knowledge he shared about the brand and more about the quality commitment he determined.

I scheduled a service appointment because my engine light came on, and my MINI was having a hard time starting. Everyone was so nice! Aldo helped me get a quick diagnosis and figure out finances to get my car back on the road. Highly recommend!

My second purchase from this dealership and both times it was easy and the team is very focused on making you comfortable. Mo knew exactly what I was looking for and he was a pleasure to work with. Sales, service and finance were all focused on providing me with a super comfortable experience and making sure the process was simple. Love these guys!

Read at DealerRater

I suggest you go and get your car service at Bill Jacobs BMW. Alex Flinn and the entire service staff are amazing. I always feel that they truly care about their customers. Keep up the good work.

If I could use one word to describe this dealership, it would be phenomenal. The reason being is the staff goes over the top to make sure you get what you need. Even in doing so, the hospitality that they give you is outstanding, making you feel comfortable and to be able to trust a dealership is important. I had no doubts after I was greeted by first Khalil and then Bill. Overall amazing customer service and great dealership. Highly recommend it.

Read at DealerRater

My sales rep. Husain was fantastic, very polite and made my buying experience awesome; even took the time and assisted with giving me additional info. about my new vehicle! Thanks So much again,

Mo in service at BMW took care of my vehicle everything was smooth and easy. Thanks brother

My first visit to this Dealership was exceptional. From the moment Alex Flinn greeted me to the very end when I picked up my car. I can’t say enough good things about this experience.

Mo is great at what he does! Keep up the great work!

Very pleased to see that my representative was attentive , easy to talk to and the place was nice and clean.

Read at DealerRater

Outstanding customer service by Jeff. Very knowledgeable and kept me well informed of the service repairs.

I recently had my old Mini in for service and my advisor Aldo Huerta is the best. He found the part needed for my older model and the repair was done. Aldo is the best!

I take my car into Bill Jacobs BMW every year. I love working with my service guy Alex Flinn. I can count on him giving me an honest estimate of repairs needed for my vehicle.

My wife and I had a great experience with "Mo" at Bill Jacob's BMW. I knew the car I wanted, but Mo took the time to make sure I saw all the vehicles of the type I wanted and one other to help me dial in on the right car. The follow up from the deal has been spot on, as part of the post sale follow up.

Read at DealerRater

Really enjoyed working with Nicholas Pandola and the Bill Jacobs team. Nicholas is a true professional, well informed and no pressure.

Read at DealerRater

Bill Jacobs Mini is the best. I purchased a 2022 JCW from Jed about 6 months ago. The entire procedure of purchasing it was super smooth and fun. Jed was super helpful throughout the entire custom build process. Would totally recommend. Like, when is buying a car ever "fun?" Regarding service, I've had the car in twice to have a couple oil changes and a recall performed. The service advisor, Mitch Shefveland, clearly explained what work would be done and broke down the recall details. A+ work from him and the service team. This dealer rocks. Need to buy ...

It has been about a year since I purchased my BMW from this dealership. It's been a great car and I give credit to Bill Earnest for his very responsive phone and email communication. I have since been to Bill Jacobs twice, once to talk cars with Bill and another for service. Service, by the way, was excellent at Bill Jacobs BMW. I received a loaner and also got my car back the same day.

Read at DealerRater

I got my BMW X3, Very much satisfied with my purchase. Bill Jacobs have many cars in their lot(which other dealers did not have), so you can pick 🙂 . I recommend CRAIG BRUNTON. If you want the best deal, great customer service, more info/knowledge on features. He is the best. Immediate response on emails/phone. Every small request i put in is considered and Craig tries his best to keep things moving. It has been a wonderful place to buy a new car. Even the finance department is very polite and always happy to give you more deals packages ...

I got my BMW X3, Very much satisfied with my purchase. Bill Jacobs have many cars in their lot(which other dealers did not have), so you can pick 🙂 . I recommend CRAIG BRUNTON. If you want the best deal, great customer service, more info/knowledge on features. He is the best. Immediate response on emails/phone. Every small request i put in is considered and Craig tries his best to keep things moving. It has been a wonderful place to buy a new car. Even the finance department is very polite and always happy to give you more deals packages ...

The customer service I received from Mitch was very helpful and professional. He was friendly, thorough and able to answer all my questions. I appreciated that he was willing to work with me and didn’t push unnecessary service for my Mini. Compared to other Mini dealerships in Chicago, this has been the best experience.

Bill Jacobs Mini is the best. I purchased a 2022 JCW from Jed about 6 months ago. The entire procedure of purchasing it was super smooth and fun. Jed was super helpful throughout the entire custom build process. Would totally recommend. Like, when is buying a car ever "fun?" Regarding service, I've had the car in twice to have a couple oil changes and a recall performed. The service advisor, Mitch Shefveland, clearly explained what work would be done and broke down the recall details. A+ work from him and the service team. This dealer rocks. Need to buy ...

Read at DealerRater

Ray was very friendly and knowledgeable great service, very friendly. Would for sure recomend, thank you.

Read at DealerRater

Ray was great helped us out with a new car would recommend again, Thank you

Read at DealerRater

We are extremely satisfied with ultimate X5 shopping experience at Bill Jacobs BMW because of their most competitive pricing, transparency, customer obsessivenes. We were impressed by the professionalism, friendliness and helpful attitude of our client advisor Jose Varges. Jose gave us insightful information and helped us pick the best options that would provide most value in the long run. Jose went an extra mile to schedule our delivery before the holidays. The entire team at Bill Jacobs made the shopping experience stellar by quick follow ups, competitive quotes and being available during busy holiday season. The management really cared about ...

I would to share my direct email to Husain Sheikhani, It's been my first time visiting BMW dealership and I don't know who to talk to so somebody help me on the service desk and then i met Husain S. he's a wonderful guy he just give me a good great good interest rate and he was very helpful he's very polite he's great I can say I will just say in one word that is awesome he did a really good helping me and I hope he help other customers or treat other customers ...

Honestly I thought I was out of luck. I hit something this morning and damaged my tire. I called my advisor this morning thinking they may be closed. Jacob answered and got me in without an appointment and back on the road in no time. You saved my New Years Jacob.

I appreciate your excellent service I was provided by Jacob I would always bring back my car to him. Thank you so much for your great service.

Bill made my experience extraordinary, most of my interactions were via email and Bill was able to find the perfect car at a fair price!

Read at DealerRater

As always, great customer service when dealing with Mo. Thank you and will see you soon. I will recommend friends and family to come see Mo. Thanks

Great customer service and Jacob is always helpful!

I it’s been my first time visiting BMW dealership and I don’t know who to talk to so somebody help me on the service desk and and then I met Hussain S. he’s a wonderful guy he just give me a good great good interest rate and he was very helpful he’s very polite he’s great I can say I will just say in one word that is awesome he did a really good job helping me and I hope he help other customers or treat other customers like me he is really good guy ...

Excellent experience at Bill Jacobs with Husain. In this difficult car climate we were able to order the vehicle we wanted very easily. Pricing, delivery, and service was all top notch.

Aldo Huerta always does an amazing job taking care of my Mini! I truly appreciate his dedication.

I just wanted to say that Alex Flinn has been incredible to work with. He provides accurate estimates and explains all repairs very thoroughly. Very professional and customer service oriented.

So easy to deal with. Mark Graffagna has been working with us for years and has been awesome! Service is always great and Mike Collins has always been so helpful when there has been an issue. We really appreciate Mark and Mike!