Excellent service, attention to detail. Sales force is top-notch very knowledgeable and helpful. I would highly recommend this dealership.

Read at DealerRater

Quality store, with the shortage of cars David Reynoso and crew was able to get me in the right car for me.

Read at DealerRater

First time going through mini ! Great service , highly recommend aldo

Giovonna Montalvo was excellent. Great service. Buying the car was fast and simple. Good job Bill Jacobs BMW

Read at DealerRater

Mitch was great and all of the techs were super meticulous. They showed me what they were inspecting, what was good, what would need attention in the future and what needed immediate fixes. Was blown away when I found out about the four hour distance for pickup and drop off, as well as the complimentary loaner for repairs and routine maintenance! Guess I know where Coop is going everything!

We are so appreciative of the stellar help from Jacobs BMW specifically Kevin Jacobs, Bill Earnest, Mike Alder and the whole team. Thanks! Karen Murray

Read at DealerRater

Unfortunately did not buy my car from Bill Jacobs BMW, but I will come in for Service. The team is very friendly and helpful. Alex Flinn deserves extra thumbs up too.

Nicholas Pandola and the rest of the staff at Bill Jacobs gave me the best car buying expereince I've ever had, highly recommended!

Jacob was amazing! He went over and beyond to help assist with my car diagnostic and service. I am a happy customer!

Mike was great

I appreciate the quick service on my oil change. Thank you very much Jacob Murrar. Always a pleasure and great service I will always use you as my advisor

I appreciate the quick service on my oil change. Thank you very much Jacob Murrar

David is a very pleasant young man and followed up diligently through out the process. Good with attention to detail. Outstanding service.

Read at DealerRater

I’ve been with Mike Collins for years. His customer service is amazing. He takes the time to listen and is always in a good mood.

Thanks Mike Collins for the great service

I've been having my MINI serviced here for 5 years. The service team, including Aldo and Mitch, have been great. They always make sure I'm taken care of whether it's for regular maintenance or even insurance claims. I highly recommend them.

Working with Russ was a fantastic experience. This was my 5th BMW and he was knowledgeable, personable and exceeded expectations. I traveled from southern IN as Bill Jacobs BMW had the vehicle I was looking for and I will return to this dealer and Russ for every BMW I purchase.

Read at DealerRater

Enjoy being a Bill Jacobs customer. Alex Flinn is the best to work with. He communicates very well and updates you often. Car washes are also a plus with the service. Thank you.

On arrival I was greeted immediately by Service Advisor Mitchell Shefveland. My vehicle was taken into the service area quickly. The waiting area was clean and beverages were available.

Read at DealerRater

Russ was absolutely incredible to work with. I was nervous about purchasing my first vehicle but he couldn't have made the process any easier for me. I am thankful for his professionalism, attention to detail, and patience with me. He excels at providing exceptional customer service and answered all of my questions in a timely manner. Thanks to Russ, I was able to purchase my dream car within a day of contacting him! I highly recommend working with Russ if you are looking for a vehicle!

Read at DealerRater

Highly recommend Nicholas Pandola, he’s very knowledgeable, kind and easy to work with.

My most recent experience at Bill Jacobs was fantastic. I really enjoy the coffee and snacks. In service, Alex Flinn was also exceptional. I give all 5 stars.

My reason for purchasing at this dealership was 100% driven by the client advisory experience. There was never any feeling of being swayed or pushed into a deal. It was solely focused on my needs from start to finish. This seemed especially rare given the current climate with shortages and other obstacles. I highly recommend that anyone looking for a similar experience work with Bill Earnest.

Read at DealerRater

My advisor is Jeff….he treats me with respect, is very open and honest with me. I trust his direction when it comes to which services are a must and those that I can wait a bit on. Very happy with my experience today!!

Mitchell Shefveland & his staff made my 1st Mini Maintenance visit so pleasant. I was taken immediately. Staff/mechanics walked me through what was needed and why and my car was vacuumed & ready in 2 hours! Highly recommend Bill Jacobs!

I just purchased my new X5 and came in for my first oil change. I enjoyed meeting up with Alex Flinn and finding out all the cool things about this vehicle. Very impressed with the service.

my experience with the service representative named Aldo is one of a kind. even though he’s training a new guy which is good as well, i could feel that the trainee is at ease with him. i rarely get this kind of assistance that’s why i always go back for their facility whenever i have concern about my car. CHEERS TO YOU ALDO!!!

I highly recommend Bill Jacobs BMW and client advisor - Craig Burton. Craig delivered exceptional knowledge in the inventory of vehicles and aligned my “must have” features with the vehicle that I purchased. Craig was responsive without being overwhelming. Thank you for a positive experience.

It’s really hard to find good people in the car business. Alex Flinn at Bill Jacobs BMW treats his customers with honesty and respect. I highly recommend you go and see him.

We had a great experience working with Joshua Schneider at Bill Jacobs BMW. The buying process was very seamless and our car was delivered before we expected it.

My first experience with service writer Alex Flinn was fantastic. Service visit was very quick and repair work was exceptional. I’m happy to be a Bill Jacobs customer.

Dean Klementzos in the service department was absolutely incredible! He answered all of my questions and went out of his way to be helpful and ensure I received great service. I highly recommend coming here if you need your BMW serviced. Thank you Dean!

Took my car in for routine service. Aldo was very courteous and thorough walking me through necessary and recommended services. The customer waiting area at Bill Jacobs is comfortable and accommodating. There are at least 2 dealerships closer to where I live but intend to get my car serviced at Bill Jacobs moving forward.

I have bought two cars here now! I am very please with both my 2021 Jetta and my 2018 Atlas. Thanks to Erica and Shehroze for helping find these treasures!

I have bought two cars here now! I am very please with both my 2021 Jetta and my 2018 Atlas. Thanks to Erica and Shehroze for helping find these treasures!

John Stout did an awesome job showing me and explaining to me all about the service of my car. Great service and great experience.

Mitch (Service) is the best!! Grateful for his help the last few years — professional, knowledgeable and always so kind.

Read at DealerRater

I had a great experience with Mike. I was able to trade my car in and get the BMW X1 that I wanted.

Read at DealerRater

Russ did a fantastic job identifying the perfect car for my daughter. She had very specific needs for her first car purchase and Russ checked all the boxes. Not only did he find her a great car, he patiently answered all of her questions and guided her through the process. Russ made it very clear that she could count on his help in the future with any questions or concerns regarding her vehicle. Russ built a lifetime client with this transaction. Thank You!

Read at DealerRater

Russ was so great to work with. I called him, told him what I wanted and asked him to have everything ready when I got there. He did just that. I was in and out and he was excellent

Read at DealerRater

Bill Jacobs BMW is very trusted Dealership. Alex Flinn and the Service team do a fantastic job at taking care of the customer. I wouldn’t go anywhere else.

Josh was great to work with. He was very knowledgeable and we did not feel pressured to make a purchase at all. He also made sure the entire process was very efficient. He has also been very communicative by text and email.

Read at DealerRater

Josh was great to work with. We didn't feel pressure to purchase at all, and he was very knowledgable and friendly. He also ensured the entire process was extremely efficient. I would recommend purchasing with Josh.

Great customer service. The physical plant is comfortable if you are waiting for your vehicle - clean, stocked with drinks and snacks. All the employees are very courteous and pleasant.

This was my first service with my new mini. The whole experience was extremely positive overall. My service advisor Mitch was very good and he explained everything in detail. He also made me feel welcomed and valued as a customer. I’m very happy with my experience.

Bill is a great Professional, the relationship is as important as the sale….tremendous experience

Read at DealerRater

My husband and I had a great experience at Bill Jacobs BMW. My husband worked with Mark to find the car we wanted in inventory. Mark was awesome. We were offered a reasonable price for our trade-in, and we left as very happy customers.

John was very helpful and took great care of me and my vehicle and would highly recommend them if any of you are looking for service

It’s so nice to have a service guy like Alex Flinn when bringing my car in for repairs. He makes it so easy and always gives great deals. I like that I have someone I can trust.

Alex Flinn is my go to service writer. He has been taking care of my family for years now. I can’t say enough about him and his willingness to go the extra mile.

Jeff in the Service Dept. has been great. A very positive experience !

Mitchell Shefveland helped us a lot when we first time came to the dealership. He gave us really good suggestions and explained what each service will do in detail.

Read at DealerRater

I came here to do a car maintenance. Mitchell answered all my concerns and gave me valuable suggestions.

Read at DealerRater

If you are looking to engage in a thoughtful and patient process of purchasing a new vehicle, you must visit Bill Jacobs BMW in Naperville. Not only my agent was knowledgeable about all of the latest and newest options available to a potential client but most importantly understanding that for some clients this is the process. It certainly was for us. Both my wife and I appreciate the respect with which we were treated during the entire experience. It was also a lot of fun! If you are not from the area, make an effort to visit Naperville, you will ...

Read at DealerRater

I’ve had my car serviced at bill jacobs for the past 3 years. My service consultant Alex Flinn is a consummate professional. He articulates the service needed in a clear manner, sets appropriate expectations, and always coordinates a loaner car when needed. I trust his guidance and my interactions with Alex have lead me to purchase my next vehicle thru Bill Jacobs

MINI continues to keep me as a lifelong customer. I am a repeat buyer and love the cars. Another great experience at Bill Jacobs MINI. Mitchell my service advisor was great (except spilling his coffee on me 😂😂😂). Couldn’t pick a better car company!

Husain Sheikhani was my Representative. He offered me one of the best and knowledgeable sales experiences I have ever experienced. He was absolutely instrumental in my decision to purchase with Bill Jacobs BMW. I received wonderful service, and drove off a satisfied customer.

Read at DealerRater

I was pleasantly surprised by the service I received. When I first visited this dealership back in May 2021, I say for 45 minutes and never had single person assist me as I looked at cars on the showroom floor. I came in this time, only expecting to look at the 2 vehicles I was interested in (because this dealer is closer to my house), then make the purchase online. From the moment I walked in, a Sales Person that was assisting another customer immediately greeted me and directed me to someone that would be able to help me. I was directed to ...

Mo was great and took care of all my concerns. Great customer service.

Great dealership to work with. I would highly recommend Russ Millard. He was very professional, knowledgeable, kept me updated on my vehicles progress and just a nice gentleman to work with. Go Hawkeyes!

Read at DealerRater

Alex Flinn in service always is quick to respond, listens to my concerns, and always makes sure that I’m satisfied with the service.

I just took delivery on my new X7 this evening. The entire buying process was very easy and quite efficient. I’ve been working with Shaun Patterson for the better part of two months, reviewing cars and then finally ordering the one I picked out. I have been a very loyal and faithful GMC customer for the better part of 20 years. This is my first BMW. The process was seamless, Daniel Dolce in finance was great as well as Jeff in Service. Everyone including the customer service agents at the cashier counter were very friendly and professional and helped me ...

Mo Ali was excellent to work with. He provided a knowledgable and professional experience during my visit.

Always a good experience at Bill Jacobs BMW, whether it's for sales or service. Alex Flinn, my service provider is great to work with.

Everyone was very nice here and quick. I was able to buy my first BMW due to the friendly staff here. I recommend this place.

He was very friendly and patience with us. He gave us the best deals and I was very happy.

Read at DealerRater

Went here with my family on Labor Day and Husain Sheikhani helped my family and I buy the BMW we wanted. Very happy with the results! He was very nice and gave us the best deal for our new BMW. Customer service was great. This is my first BMW and the staff here were very nice. I would recommend coming here.

Salesman, Mo, (Mohammed Elkhatib) went above and beyond his job to help my wife and I find the perfect BMW, X2 retirement car for my wife. It is too, too sweet and I know that the male wolves are already trying to eye her and steal her from me now. Alex Flinn in service took us under his wing and gave us a new sunroof motor and also gave us the confidence knowing we found a service center, that is friendly, helpful and that will could trust and continue with in the future. Thank you Alex and Mo. Bill Jacobs ...

Alex Flinn in the service e department was great. Khalil in sales and Rob Trax the sales manager were so easy to work with which made for a great car buying experience. Thanks everyone!

Read at DealerRater

Moe was awesom

Jeff was professional and listened to my concerns about my car and the repairs needed. Everyone treated me well and I enjoyed my experience.

Mike Collins is great, very helpful.

Love mike Collins. Best

Great place to buy a car, but even better place to have a car serviced. Have received incredible personal attention from Mike Collins who went over and above what I expected. I have been more that happy with their opinions and the execution of the recommended repairs. Top notch work.

This was my very first visit. What a fantastic dealership. I love that I can see underneath my vehicle during the inspection. Mike and Alex were awesome!

Just wanted to say Thanks to Mr Collins for always taking care of my M550

Great sales experience highly recommend working with Jose Vargas. I love my BMW X1 xdrive

Read at DealerRater

Mike Collins is the best service specialist I’ve ever dealt with. He is honest and no detail is too small or issue too difficult. Customer satisfaction at its best! Thanks Mike!

Am extremely happy with the service here! John is my tech for most of my appointments, and he could not be more thoughtful. I usually have to bring my toddler and newborn, and he always makes sure to communicate well with the tech to reduce the burden on us for waiting / borrowing a car. Definitely a premium experience at the service department.

John is a great advisor to work with and a constant professional and Uber knowledgeable.

Giovonna was knowledgeable, friendly and helpful throughout the whole purchasing process. Great experience overall!

I had a perfect experience from start to finish at Bill Jacobs BMW. David R. was extremely knowledgeable, friendly, fun, not pushy, helpful and responsive. Dealing with car salesmen when buying a new car is typically something I dread, but David treated me with respect and was equally as excited as I was and made it fun and easy. I was able to get my X5 Hybrid custom in 6 weeks! And they delivered it to me! I am very happy with my experience and I love my new car!

Read at DealerRater

Moe provided exceptional customer service

Moe, is an awesome service advisor. Each time he shares valuable information about my car and all service needs. He's one of the main reasons I come to the dealership. Thanks Moe....

Brian Coston was my advisor. He was honest and upfront. I just purchased a 2019 X5 from him the other day. So far so good. I am pleased with my purchase and their buying process. Would definitely check them out if you are interested in buying or selling a vehicle.

I came in the other day and had an amazing experience! I was greeted and assisted by Jacob Murrar, who was very courteous & knowledgeable about his job. You could really tell he knew what he was doing and showed best interest in the customer. He was very helpful and answered all my questions. It’s very hard to find someone with such great customer service like Jacob Murrar. He made my experience a great one and I would definitely recommend others to him and to Bill Jacobs BMW of Naperville. Thank you Jacob!!

Jacob Murrar provided excellent service for my service needs. He has a great personality and best customer service. It never fails how your customer service always gets better and better every time I see you.

Jacob Murrar provided excellent service for my service needs. He has a great personality and best customer service.

When I got there Jacob Murrar took care of me. I just needed an oil change but then noticed my brakes needed to be taken care of so Jacob took care of me and gave me a good price and good deal and was very professional. This is why I come to this dealership because I always know I’m taken care of. Our friend and my family advisor.

Mo Ali , provided my wife and I one of a kind customer service, not only was he polite and professional he is an amazing guy with a great personallity and lots of posivtive energy, on a side note he smelled great and I had to ask the name of his perfume. Creed Aventus. I will definitely be picking up a bottle for myself this weekend.

Awesome job and great service. Thanks Jacob Murrar always a pleasure. Thank you taking care of me without an appointment. It’s always a pleasure like always.

Jacob Murrar was amazing thank you so much for your great service and how fast the service was. You are my service advisor for life.

Alex Flinn has always been a great service consultant. Even when there is an issue with my car, he seems to always have an answer. I appreciate his dedication and hard work at resolving issues.

The entire staff that we dealt with from the initial phone contact to the manager who signed off on the car were friendly and competent. An altogether positive experience.

Read at DealerRater

Got my M4 from Bill Jacob's BMW and loving it. Brian helped me with my order/production allocation and car is delivered much faster than expected. Brian is a fantastic sales person and very pleasant to deal with. When you buy an expensive car, you need to work with some one trustworthy, reliable and knowledgeable and Brian is exactly that, Totally recommend Brian and Bill Jacob's for your next BMW.