Thanks to Mike A and the entire service team for making my most recent visit at Bill Jacobs a pleasant one , great facility and great employees, everyone Was so nice and helpful.

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Had a wonderful experience purchasing our car. Everyone was extremely kind and professional. Bill helped us through our purchase and it could not have been easier. I highly recommend Bill Jacobs BMW and ask for Bill Earnest, he is wonderful.

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Ray was awesome. Incredibly helpful and had our best interests in mind the entire time. He made the process easy and comfortable. I would gladly work with Ray again.

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Great experience and customer service. David Reynoso was an excellent salesperson to work with.

Mike was an amazing assistance in helping me fix my car! Truly 5 stars

Great team, very helpful and knowledgeable. I would recommend family and friends to BJ BMW. Husain was great and very helpful and communicated my purchase every step of the way. Thank you BJ BMW, buy the way, the 5401 M Sport is outstanding.

Came here for a quick oil change the other day. I had Erv, he was extremely kind and helpful through my whole visit! While waiting other staff members came and chatted with me and some other customers while waiting. Great experience!

Mo Ali always provides excellent service, no complaints whatsoever.

Great facility and support team, follow up is exceptional along with Husain. Glad I switched from Audi to BMW. I recommend this dealership. Nice to work with

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People are very friendly and professional. I worked with Husain to get my new car. He is very helpful and have a good knowledge on the car you are buying. Great deal, great service, great experience here.

Thanks to Mike Alwin for the great service.

Mo was awesome! The best looking Service Advisor at Bill Jacob's BMW!

Great communication and service. Follow through from the beginning to the end. Competitive price and excellent customer service. Would absolutely work with them again in the future.

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Great salesmanship. Great prices. Timely service. I will definitely refer my family and friends. I will definitely be back when I’m ready to up grade my suv.

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Thanks to Mike Alwin for the great last minute service, got me in immediately when I ended up with a flat tire and got me taken care of quickly .

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Service was great! At first your car is fully inspected with you so you know what is going on with your vehicle. When your service is done they send you a video recap of the inspection which is so cool. As a new mini owner I had a handful of questions and they answered all of them for me. Aldo and Joe were very nice and extremely helpful with the whole process. Highly recommend bringing your mini here!

Jeff was great, I was in and out with no issues or complaints.

Jeff was so helpful and fast! Best experience I’ve ever had with any dealership.

I dealt with a Jacob a Murrar what getting a service done on my car. His kindness and careless is the reason I will always return here.

Thank you Mike A for the excellent service. As always, your expertise and knowledge is vey much appreciated. I know my vehicle is in good hands.

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I have two vehicles from Bill Jacobs from BMW and the customer services is great and I don’t mind driving an hour since I live here at Chicago. Every time I go the location I get a great service from Mike Collins, and the the rest of the staff. So far I being recommending Bill Jacob BMW to colleagues and business partners.

Gerardo was very informed, helpful, accommodating and friendly! The manager was as well. It was a long drive for me but the visit was definitely worth it.

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Mike Collins in service is awesome! Took our beloved M8 competition convertible in for normal service. The detail job that the service department did was awesome. Thanks again!

I was taken car of by Jacob Murray. Best service ever

I had a FANTASTIC experience at Bill Jacobs BMW today. Nick Pandola made the whole process more seamless than I ever thought possible. I went in with the intention of purchasing a vehicle today, and Nick helped make that happen. Nick had me on the road for a test drive within 10 minutes of arriving (despite my youthful appearance and my interest in their last M4 in inventory) and then, once I decided that I wanted to move forward with the purchase, he helped facilitate a smooth closing. They were even able to issue my permanent license plates on the spot (...

I can't say enough good things about Mitch Shefveland. He is honest, respectful and goes above and beyond. Whenever I work with Mitch, I feel as though I am treated fairly. This is a rarity in the car service industry and Mitch is that rare person. Hang on to him. He makes your service department!

My entire experience at Bill Jacobs Mini has been outstanding - from my original purchase in 2017 to the continue positive experience with the Service Department. In particular Mitch Shefveland is fantastic! Mitch is honest, respectful and goes above and beyond. Recently, I had some damage to my Mini. Mitch was able to get me in the same day to assess the damage and determine if I could continue to drive the car without doing any further damage. He was honest in telling me what needed to be done to fix the car. Unfortunately in the car service industry, it is ...

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Great service, was given a detailed walkthrough during the test drive. The sales staff is professional & friendly, answered all my queries patiently and accommodated all reasonable requests.

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I had a great experience at Bill Jacobs Volkswagen in Naperville. My sales representative was Sherose and he really went above and beyond to show me the details of the car. When the I found a couple things that needed tightening on the car he made sure I had an appointment to come back and get it taken care of. Also the used car manager Gleb was very helpful.

I went in on July 22nd to look at a used Chevy that I saw online. Even though I was not looking to purchase a BMW, I was treated with the best customer service I have ever experienced. I felt it as soon as I arrived at the front desk and the super courteous way I was greeted. I must admit, I was rather intimidated by the beautiful BMW's in the showroom which I cannot afford at this time. I almost walked out! Lol! I'm so glad I didn't. I cannot thank my salesperson, Bill Earnest, enough. ...

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Great buying experience and Shehroze was fantastic to work with.

I really want to thank Bill Jacobs BMW Dealer for the professional level of all of them . Inside the "Jungle" of Dealers to find someone not aggressive or tricky to trust on is really important for a customer. Special thank to David Reynoso that follow me in the path to buy a BMW X5 : he gave me what I was looking for and what we agreed without any deceit. Stefano

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I really want to thank Bill Jacobs BMW Dealer for the professional level of all of them . Inside the "Jungle" of Dealers to find someone not aggressive or tricky to trust on is really important for a customer. Special thank to David Reynoso that follow me in the path to buy a BMW X5 : he gave me what I was looking for and what we agreed without any deceit.

Mitch is the best Service Advisor, thank you so much for always taking great care of me, and my vehicle, and getting my vehicle done quickly!

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Best service. fast, professional, respectful. More than expected, big thanks Jeff! Will come back definitely.

I love doing business with Bill Jacobs BMW. Never a problem and never a surprise. Consistent 5 star service provided by Mike A. Always appreciated!

My experience with Bill Jacobs BMW was superior! I went in just to look at a car and after my experience with Russ and Rob I knew I wanted to buy from Bill Jacobs and we ended up buying not only 1 but 2 vehicles from them that week. Our amazing experience did not stop with Russ and Rob! Not only did those two gentlemen go above and beyond but Mike the general sales manager personal came in and introduced himself when we took delivery on the vehicles. Daniel in finance was a pleasure to deal with also. There are not enough ...

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The level of customer service here is beyond comparable. The general manager John Grubs made our buying experience one like no other. He had treated us as family. Made us feel comfortable in our decision. We had never leased before and John explained how leasing worked and answered all our questions. After having the car for a month, a member of the sales team called us to make sure everything was to our liking. Bill Jacobs VW has gained a customer for life.

I recommend Nick Pandola he was a great sales person and did wonderful very satisfied!!!!

Mike was great and very helpful! Thanks!

My experience at Bill Jacobs was of the highest quality. I had visited several other BMW dealers as well as dealerships at competitors (Audi, Volvo, Ford) and one of the handful of reasons we chose our BMW was because of our Client Advisor, Husain Sheikhani. Husain not only answered all of our questions, he had no problem addressing any concerns. Each dealership we went to we were met with resistance as well as push back when we expressed the desire to buy an EV or PHEV. In fact, we were shocked at the amount of information Husain knew about electric ...

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I recently stopped in to look at what they had in inventory. Surprisingly I drove away with a new car. My intention was not to purchase but to look. The sales person, David, was easy going, responsive, extremely knowledgeable and enthusiastic about his products and offerings. Never did I feel pressured or pushed to make any type of decision I didn't want to make. The entire team at Bill Jacobs was top notch, I feel as if they are the cream of the crop. Sales, service, finance and IT were all solid. I'll be a customer for a ...

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Just got our VW Atlas & absolutely love it! Robert was great to work with. We had a ton of questions, he was so patient and answered them all. Highly recommend!

Bill Jacobs VW was a great place to shop. Clean, helpful, and friendly staff. I would highly recommend here to shop for your new car.

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I had a very pleasant experience at this dealership. My initial contact was via internet and had prompt response and follow up. Negotiations were done via email and very respectful. Once a price agreed upon a pick up date was arranged. The car was ready on the lot and I was greeted after a few minute wait. I was offered to take a drive but opted for the detail overview from the BMW Genius! The financial component was efficient and was driving off the lot in less than 2 hours. I have had contact from both the BMW Genius rep by ...

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I’ve bought a car from this location and frequently get my car serviced here. The staff is kind and professional and the building is nice. I’ve worked with Mitch on both cars I’ve brought in and he is always patient and willing to answer any questions I have.

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I’ve bought a car from this location and frequently get my car serviced here. The staff is kind and professional and the building is nice. I’ve worked with Mitch on both cars I’ve brought in and he is always patient and willing to answer any questions I have.

Jeff my service writer was very professional in his work along with the technician working on my car, the car drive better than when I bought it now and I couldn’t be happier!

Just took delivery of our 2 series convertible in time for summer. This is the second vehicle that Craig has helped us with. From the beginning of the process of picking out the vehicle to negotiating a good lease and insuring delivery Craig and the team at Bill Jacobs have been outstanding. We look forward to working with you again (maybe this car may be a keeper)!

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The primary reason for this 4 star rating is the thoughtfulness and knowledge of my Service Advisor: Mitch Shefveland. This young man remembers me and our conversations from visit to visit. He keeps complete track of all aspects of my Mini and, with complete honesty, tells me what service is essential, what can be delayed. He genuinely cares about my car and my experience at the dealership. If I have an immediate need, he will make room in his schedule to talk to me about it. He demonstrates an equitable balance between representing the dealership, and understanding the car owner's ...

Very happy with my salesperson Shaun P. He made my purchase very smooth . I didn’t pickup my car until 1 week after my first initial trip. He touched base with me thru out the week to let me know where things at. I would definitely refer family and friends for future purchase.

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Nic Cortellini provided excellent instructions on how to use the many features on our new BMW X5. He was extremely knowledgeable and not only answered my most pressing questions, but also provide additional information regarding many of the upgraded features in our X5. He was also courteous and polite and no question was to difficult or simple for him to answer. Overall, excellent customer service from Nic.

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It is a pleasure coming to this dealership. Your impression when you drive your Mini in followed by conversing with a greeter to discussing your car with Service Advisor Mitchell Shefveland gives me confidence that professionals Are attending to my car.

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I went in to get my oil changed because the indicator reminded me it was time. I was greeted right away and quickly helped. Aldo was great at explaining all the services I was due for and how much each would cost. After just recently moving to Illinois, I was happy that Aldo made this experience at the MINI service center an easy one.

I dealt with both Robert and Ricardo and they were wonderful! Helpful, knowledgeable, and not at all pushy. They helped me find the right car for me and made the process as painless as possible.

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I had excellent service from Russ Millard. He made my car buying experience nothing short of exceptional. It was a pleasure working with Bill Jacobs BMW.

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Bought my 2019 Mini Countryman from Bill Jacobs and have been taking my car to there for service. Highly recommend Aldo, very professional, pleasant to work with.

Mike was fantastic.

I had a great experience buying my first BMW from Bill Jacobs BMW. I worked with Brian Coston and Jose Vargas during the buying process and they made the entire process simple and stress free! I had placed an order for a custom build and they kept me regularly updated on the status of the build. The pricing discussion was straight forward as well. I will be coming back to Bill Jacobs BMW for my future vehicle purchases.

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Khalil Guisse is AWESOME!!! For the first time in all of my years in buying cars, I wasn't anxious to leave the dealership. There was no pressure from him, he didn't try to over or out talk us, and he even insisted on leaving HIS office a couple of times as we went into conference mode. He was so good that after having a less than pleasurable conversation with the finance manager (due to her pressuring us to make other purchases for the car), I felt obligated to find him and tell him about that experience, to which ...

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Excellent buying experience. Russ was great! Did not try to add on unnecessary and bogus fees like a destination fee, nitrogen tires, or vin etching. Other dealerships I have been to attempted to add those on, and would not, or were very reluctant to budge on those.

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Ray got me in and out ! He made purchasing my first car a great and easy experience!

What a wonderful experience buying a car from Bill Jacobs BMW! Our salesperson, Craig, was awesome! He and the staff were communicative, very friendly and knowledgeable. We have recommended them to several people since buying our car there!

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David Reynoso was wonderful! We saw a car that we wanted, test drove it right away, and the purchase process was so easy. All of the staff was very friendly and helpful in the process of buying our new car! I would recommend Bill Jacobs BMW.

David Reynoso was wonderful! We saw a car that we wanted, test drove it right away, and the purchase process was so easy. All of the staff was very friendly and helpful in the process of buying our new car! I would recommend Bill Jacobs BMW.

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Excellent customer service.The young man who assisted me was very very friendly and knowledgeable about my vehicle and the service needed.I didn't feel like a customer I felt like family.

I’ve always had a pleasant relationship with Jacobs MINI, the sales staff, the finance manager, the service staff, and especially with Mitch Shefveland, my service advisor. He is very knowledgeable and honest with me as to what should be and has to be taken care of with my auto. The regular/needed/suggested maintenance has allowed the car to reach 95,000+ miles, and hopefully will go another 95,000.

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Shaun was fantastic! He did a great job helping me find the X1 of my dreams and made the car buying process as simple and stress free as possible!

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Bill Jacobs BMW is a fantastic place to buy a car! I just purchased my second car. I have worked with Craig both times. Craig is very knowledgeable. He had to be because I had MANY questions. He was also patient with my wife and me. We spent a lot of time with him both times making sure we got the perfect cars. The service department is also fantastic! It is a well-oiled machine.

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Brenda, Ray, and Matt were my dream team! They made purchasing my first car such an easy process. They answered all my questions (trust I had a ton) without hesitation.

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Mike in service was great!! Explained everything in detail as a new mini owner!

I’ve had a Mini Cooper from Bill Jacobs MINI since 2005. Starting with my 2006 Mini (metallic blue with white top five speed manual) that I had for 12 years. During that time the team at Bill Jacobs always took care of me. Minimal maintenance needs as the car held up fantastically over the years. I’ve always been extremely pleased with the way I was treated being a young man at the time of my first purchase to my recent 2017 Mini Clubman purchase a few years ago. Mitch Shefveland has been my Mini service advisor for as long as I can ...

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I’ve had a Mini Cooper from Bill Jacobs MINI since 2005. Starting with my 2006 Mini (metallic blue with white top five speed manual) that I had for 12 years. During that time the team at Bill Jacobs always took care of me. Minimal maintenance needs as the car held up fantastically over the years. I’ve always been extremely pleased with the way I was treated being a young man at the time of my first purchase to my recent 2017 Mini Clubman purchase a few years ago. Mitch Shefveland has been my Mini service advisor for as long as I can ...

I get my mini serviced here. Mike W is the best service advisor ever and the reason I come back. The work is good and the prices are fair

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Super friendly staff, great service and comfortable while you wait for your car to finish being serviced.

Mike was great in service

Great dealership. Go see Mike in Service, he is the best. Cares about your MINI and is honest and upfront with everything.

Bill Jacabs Mini is easy to get to and very clean. We own 2 mini's and we would highly recommend using them. In the service department, we have worked with Mitchell Shefveland and Mike Witkowski. Both Mitch and Mike took excellent care of us and our cars. For sales, we also highly recommend Elgan Erastus. He is extremely friendly, knowledgeable and professional.

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My salesman was Gerardo Martinez. He is a very nice and knowledgeable man.

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Great dealership! It was a great experience working with the team and got a really great deal on our new X5. Very professional, courteous and knowledgeable of the product line. This is our 2nd vehicle purchased from Bill Jacobs and we will continue to procure same for years to come!

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Purchased yesterday through Russ Millard. Great experience! knowledgeable, helpful and expeditious. Did everything he can to work at our pace. Recommend asking for Russ for your purchase! Waiting to get to finance was longer than would like but Russ was 5 star Thank you again Russ

Mitch Shefveland in service has always taken the best care of my Mini’s. He’s right on top of what needs to be done. I enjoy working with him.

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Mitch Shefveland at Bill Jacobs Mini in Naperville, IL is super to work with. He’s been taking care of my cars for years. He always looks out for what needs to be done to keep the car in top working order.

My second BMW from Bill Jacobs. Great communication and super helpful on picking up the car as I was there for less than 90 minutes. Many thanks to Client Advisors Mo and Khalil, and Sales GM Mike.

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Matthew Gottardo on the sales team was very helpful and straightforward. Easy to work with and no hassle sales. Would recommend to anyone looking for a VW vehicle.

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Just got the new 2022 TAOS yesterday!! Shehroze guided me the right way on the last day of June (30th) because the incentives were going to change and came straight from the dentist to assist me on his off day. Thank you so much!!

Very helpful with the purchase of my new BMW. Many thanks to Client Advisors Mo and Khalil, and Sales GM Mike.

The buying experience was so simple. Jose was one of the better salesmen I have worked with over the years. He was very technically knowledgeable and made the experience relatively painless.

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Awesome experience and our associate Russ Millard was awesome to work with!!

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Erika Dahlman, who works in auto sales, did an excellent job earning my business. She was patient, persistent ( not pushy) and professional. She’s the reason I remain a customer of the dealership! Thanks, Erika!!

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Mitchell Shefveland Mini Service Advisor Friendly staff Competent staff Knowledgeable staff Clean relaxing waiting area Mitch is excellent at explaining everything to me about my mini 4 door hard top

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Mike Watowski always makes sure my Mini is road ready and looking pretty.

It was a great experience purchasing a vehicle at the dealership. It took us over 2 hours in traffic to drive from Merrillville, IN to the Naperville dealership. I was surprised to see the SUV we had requested parked up front and waiting for our arrival. Once we walked inside the dealership we were nicely greeted and offered much needed refreshments after our 2 hour drive. Within minutes we were given keys to take a test drive. Our salesman Bill Earnest was awesome. I feel like I met a great new friend that I can call any time about family vacations as ...

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I would just like to thank Mike A for his extraordinary service. I will highly recommend

This was our first experience with Bill Jacobs BMW. Received some good feedback from friends so we stopped in to take a look at a few Certified X3's. We got connected with David Reynoso who spent time with us to show us several X3's as well as how they compared to other model options. David was thorough, professional, knowledgeable and courteous through the entire process. We never felt any pressure or held hostage by David or the Dealership. We did buy an X3 and it was delivered quickly and we received expert training on the functionality of the ...

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