- Bill Jacobs BMW (855) 888-1514
- Bill Jacobs MINI (855) 888-1546
- Bill Jacobs Volkswagen (855) 888-1527
- Jaguar Land Rover Hinsdale (855) 888-1545
- Current Automotive 630-718-2811
Happy Customers
At Bill Jacobs, we pride ourselves on delivering exceptional service and creating memorable experiences for every customer who walks through our doors. But don’t just take our word for it – hear it straight from the mouths of our satisfied customers from all of our dealerships!
From Bill Jacobs Volkswagen to Bill Jacobs BMW, our loyal customers have shared their stories of finding the perfect vehicle, receiving top-notch service, and enjoying the peace of mind that comes with being part of the Bill Jacobs family.
Happy BMW Customers
Happy VW Customers
Happy MINI Customers
Happy Land Rover Customers
Happy Jaguar Customers
At Bill Jacobs, the cars bring you in and the experience brings you back. Discover why our customers keep coming back:
- Authentic Testimonials: Explore reviews from real customers who have experienced the Bill Jacobs difference firsthand. From purchasing their dream car to receiving prompt and courteous service, our customers share their honest feedback about their experiences with us.
- Diverse Experiences: Whether you’re in the market for a luxury vehicle or a reliable everyday car, our dealerships offer a wide range of options to suit every need and budget. Hear from customers who have found the perfect vehicle to fit their lifestyle and preferences.
- Exceptional Service: At Bill Jacobs, customer satisfaction is our top priority. Our dedicated team goes above and beyond to ensure that every customer receives personalized attention and assistance throughout their entire journey, from browsing our inventory to servicing their vehicle.
- Community Connection: We’re not just a dealership; we’re a part of the community. We are committed to giving back to the communities our dealerships are in. The Bill Jacobs name has grown synonymous with our community events, charity drives, and other initiatives aimed at giving back and making a positive impact.
- Ongoing Support: Our commitment to our customers doesn’t end when they drive off the lot. Discover how our dealerships provide ongoing support and maintenance services to keep our customers’ vehicles running smoothly for years to come.
Join the ranks of our happy customers and experience the Bill Jacobs difference for yourself. Explore our testimonials and see why we’re the trusted choice for automotive excellence.
Ready to become our next satisfied customer? Visit one of our dealerships today and let us exceed your expectations!
I really wanted to mention how great Alex was when I brought my vehicle into service. He went above and beyond to give that personal service experience.
Bill Jacob's BMW is a great dealership and Kwaku Bentil, my sales representative is terrific! This is my fourth car working with Kwaku and he's great to work with. Be sure to ask for Kwaku. He's knowledgeable, nice, and easy going. He keeps in touch and offers a ton of support. The finance people were wonderful too. There's no high pressure sales tactics. I highly recommend Bill Jacobs and Kwaku.
Alex Flinn is a terrific service writer. Our family now brings all of our cars to Bill Jacobs BMW because of Alex.
Everyone is very professional, knowledgeable and provides excellent customer service. All dealings were prompt and fair.
5 stars across the board. Chris made the buying process very easy. He explained everything in detail and made sure we understood everything before moving on to the next step. He was patient and helped us make a confident purchase. We will be returning customers.
Above and beyond service from start to finish. Jim was patient and accommodating. We were anxious to find something that both supported our growing family and also fit into our budget. Jim was reassuring that he would “make it work” and he exceeded our expectations. We are already looking forward to working with him again!
Cesar was absolutely amazing. Him and his team absolutely killed it. If you’re worried about being within range of your budget don’t worry they have you covered. They got me $100 below my budget.their financing is untouchable!! Must say if it wasn’t for their hospitality and facilities. The experience with bringing my toddler to closing would have been miserable. They have TV’s. Snack area. Coffee bar. Play area. They were accommodating and respectful of my schedule We purchased a new 2024 atlas and we are blown away with vehicle. All we could ask for and more. Definitely ...
Everyone we dealt with from our arrival to after our purchase were very polite and available for all our questions.
(Translated by Google) I really had the best experience in this place, everyone's attention was incredible, but especially my salesman César Mendoza, very attentive to what we needed, he explained everything to us in detail and helped us choose the car model, if you are going to buy I recommend César to this dealer with my eyes closed, I had a 10/10 purchase. (Original) Realmente tuve la mejor experiencia en este lugar , la atención de todos fue increíble , pero en especial a mi vendedor César Mendoza muy atento a lo que necesitábamos , nos explicó ...
Great experience w Ricardo! Definitely made everything easy! Muchas gracias Ricardo!! 🙂
Just bought X5. Love the car. Harry is an excellent salesperson. Very helpful and knowledgeable. Patient and not overbearing. I had a wonderful experience and will definitely look for Harry with my next BMW purchase.
Very clean waiting area. My advisor was very professional and great.
Bought two new cars from Bill Jacobs. Highly recommend working with salesperson Giovanna and sales manager Kelly. Whenever issues came up during our negotiation, they found ways to make it work for us, overcome last minute roadblocks and make the purchase experience smoother.
Fast service and very reliable as always. Very friendly and their service is as good as any other dealership.
I have been a customer at Bill Jacobs Mini for more than a decade and Mitch Shefveland has provided outstanding service for all three of my Minis. Communication is always consistent and clear, and maintenance needs are thoroughly explained.
Alex always makes sure to have my vehicle in top condition. He plans out your maintenance schedule and updates you on what is coming up next.
Fantastic to do business with. Purchased a 3-series a little over a year ago and have been very happy. Alex Flinn over in service has been my contact since then. Wonderful experience so far.
We had a wonderful experience in buying our new car at Bill Jacobs BMW. Everyone we encountered was friendly, knowledgeable and efficient. Our client advisor, Giselle Rico, listened well, helped us find the vehicle that was right for us, and then walked us through every step of the purchase process. Having been a “Genius”, she was able to explain many of the exciting features while being patient as we began our learning curve. We couldn’t be happier. We give her 5 stars.
Great experience with my sales representative Russ, made it an easy experience and to get my car
I always feel welcomed and greeted with a smile. Alex Flinn creates a wonderful service experience.
I've had Jeff Hulsebus as my service advisor multiple times now and he always goes above and beyond, very pleased. Overall the service department at this dealership does good work, is fair, and offers a great waiting area. They are good about loaners and offering pickup/dropoff also. I've been very pleased with purchases from Bill Jacobs as well, Khalil has been great to work with!
I had a great experience with Bill Jacobs BMW. My Sales Rep, Christian Johnson did a very good job throughout the process. I got a great car at a great price and excellent financing. Everyone I worked with at the organization was effective and efficient at their job. I would definitely recommend the organization and use them again.
Mitchell has been such a great help to me and my family! Has always had lots of information and is eager to provide us great service.
The level of service at Bill Jacobs BMW is unmatched. I worked with Alex Flinn and was impressed with the communication and follow up.
When purchasing a BMW you want to make sure your client sales representative know the an actual vehicle of purchase and can go out of their way to close the deal. I highly recommend BillJacobs in Naperville and Joshua S, the finance team as well excellent savings, discounts, and white glove service.
Thanks to Mike A for an easy, drama FREE service appointment. Always such a professional!!
As a first time car buyer, Jim was an excellent person to work with! He was knowledgeable & made sure I was educated on all things which I very much appreciated! He has a great attitude & was great to work with! Thank you Jim!
Thank you Mike A for a quick and efficient service visit. Your attention to detail is refreshing.
I came in and met with Jeff. He was quick and efficient. My car had a couple of issues and Jeff definitely went above and beyond to take care of it for me. I am very thankful and I would definitely go again for any repairs.
Gerardo was very nice, thank you!
I want to start off by saying that this review could have easily been a 1 star review, however because of the dedication of Bill Jacobs Volkswagen to their customer service, they earned this 5 star review. My husband and I had a great experience working with Robert to purchase a 2017 used Hyundai car off of their lot. After a smooth experience with Chris and signing the financial paperwork, we went to get the keys and drive off with our new car. It was at this point that Jason, the General Sales Manager, came to tell us that when they were washing ...
Donnie was an excellent advisor. Service was great. Vehicle was done the same day. Vehicle was washed and ready to be picked up on time.
Whenever my vehicle needs service, I trust my service advisor Donnie that my vehicle will be well taken care of.
Great experience with Donnie in the service department. He's knowledgeable, great to work with and listens to your concerns. I'll definitely be coming back.
Donnie in the service department was friendly, helpful, and knowledgeable. He made my service experience great.
Donnie was amazing and the service was impeccable. He really took good care of us and got us out on time.
My service advisor was Donnie. I was impressed with how he got me in and out quickly since he knew I had an appointment. He was great.
My service advisor Donnie was wonderfully pleasant to work with. He was professional and courteous and made my visit enjoyable.
Donnie and the folks at BMW were tremendous. They went out of their way to help.
Donnie was wonderful to work with. Very considerate of our time. I would recommend anyone to him.
Great customer service by Donnie. The staff and everyone was extremely helpful from the beginning.
Very friendly and efficient customer service by Donnie. I would highly recommend, it was a great experience
Appreciate the attention to detail when I come in for service, Mike Alwin always takes the time to advise best course to take with my vehicle.
Our son moved to Chicago in August and drives a Mini Cooper Countryman. We are new to Mini and wanted to make sure we found a reliable service provider should our son experience car troubles. We are so glad we connected with Mitch S, the Service Manager at Bill Jacobs Mini in Naperville, IL. Not only does Mitch have great customer service, he was very honest with the list of upcoming maintenance services that my son’s car needed in the next few months. He was specific about which maintenance was needed asap and which ones can wait. Knowing this ...
Mitch S (Service Mgr) continues to be a tremendous help to us since moving to the area four months ago. He provides professional and timely assessments of our 2015 Countryman! He is also very responsive if / when we leave a voicemail message for him!
Mitch S was extremely helpful in explaining what needed to be done to my Countryman. He was straightforward with the pricing and very easy to get ahold of.
Mitchell was an excellent service rep and explained all my options for the current oil change and for future services needed
Mitchell was an excellent service rep that explained my options on my current oil change. He gave me the rundown needed for service on my Mini in the future
I love the atmosphere at Bill Jacobs Bmw as soon as I arrive. I am greeted by my advisor Jacob Murrar Who is very knowledgeable and appreciates my concerns
Excellent service as always. Jacob Murrar always meets me in the drive and takes care of all my service needs in a timely fashion.
I really owe it to Alex Flinn. He made sure that my car was inspected and did any warranty repairs before it had expired. Saved me a lot of money. Top notch!
Thank you Bill Jacob's Mini for your super convenient drop off/pick up loaner option while we are getting service done on our '11 & '15 minis. Ferdinand, our recent driver, was very knowledgeable making the delivery & handled driving the manual car also. Your full service is much appreciated by customers in Kankakee County!
A really nice dealership and Robert, our salesman was super! Chris explained the paperwork and it was a great experience!
Robert was wonderful to work with .We had a positive experience overall.
Excellent service and communication. No-hassle loaner during routine maintenance. This dealership is a cut above all others.
Positive service experience with Alex Flinn. He clearly details all recommendations and answers all questions thoroughly.
Donnie was a great service rep. Got my car fixed in time and service was excellent.
Efficient and timely and accurate service. My service advisor Donnie was great. Thanks for everything.
The moment I met Alex Flinn, I knew I was in good hands. It’s so nice that I can trust someone at the dealership. Alex has been a huge reason why I keep coming back to BMW.
Bill Jacobs is #1 in IL , Purchaed my 4th car from them. They are efficient and do everything to make the purchasing process as quickly as possible. Russ Millard in sales is fantastic, He does everything he can to make the deal happen, highly recommended!!!
Giovanna and Kelly were absolutely wonderful, I trusted them so much I bought over the phone. They always make me feel comfortable and ensure their customers feel appreciated and valued. I highly recommend you experience their service.
I absolutely love my Mini Countryman, and the service I’ve received from Bill Jacobs Mini as a whole has been nothing short of spectacular. Recently I had to bring my car in for two separate occasions and Mitch in the service and parts center went absolutely above and beyond to let me know of the required repairs and maintenance… but not only was he informative and patient with my questions (it’s been a while since I owned a car), he also kept me updated while my car was being serviced, providing information and estimates, as well as frequently ...
Our representative Donnie was very professional, not pushy. He was very knowledgeable about the products. Thank you
My service representive Donnie is always attentive and helpful, providing excellent advice and efficient and cost-effective service.
I have been servicing for years at Bill Jacobs BMW and Mike A has by my advisor for years and always a pleasure to work with .
Appreciate the great service I receive each time I come into Bill Jacobs from Mike Alwin and the entire team
Mitch Shefveland is a blessing in disguise. He is a mini Cooper expert answering any questions that you have dealing with your car. He made servicing my vehicle easier than I thought. Kudos to everyone at Bill Jacobs MINI
Very kind people they make you feel at home and always go the extra mile
My service writer Alex Flinn will always go out of his way to help a customer. I wish he could do sales and sell me parts as well. Thank you for all that you do Alex.
Stefan is great. My mom & I stopped in without an appointment and he took his time test driving and explaing both an X3 & X5. There was no pressure from him to purchase a car. My mom is going to end up purchasing an X5 from him in the upcoming weeks. Youre awesome!
Came in to Bill Jacobs with a flat tire and was taken care of by Mike Alwin who was able to get my in and out within an hour, great service.
The buying experience at Bill JACOBS in Naperville was absolutely the smoothest and friendliest time I’ve had purchasing a car. Jim Jason and PJ made the experience one I was always tell and remember. when we are in the market for another car they will be highly considered. Thanks again Jim Jacobson!
Preston was great in helping me find my dream car. His service impeccable-top notch!
I called Jacob in service stating my brake light came on and I was panicking. He assured me not to worry and got me in within the hour and took care of my concern. Your the best as alway.
Awesome job at Bill Jacobs BMW. Jacob Murrar in service always amazes me on how quick he could service my needs with a great experience.
Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with Jacob and the service staff.
I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Service is always great as usual.
My husband and I searched far and wide for a reputable dealer and respectable salesman. From the moment we sat down with Jim Jacobson, we knew we were going to purchase a car from him. He was honest, respectful, kind, and worked with us. We felt like he was in our corner. There were no gimmicks or sleazy sales tactics here. We’ll be coming back to Jim for our next vehicle to save ourselves time and the headache of dealing with gimmicky car sales!
Jim and Gerardo were absolutely great to work with. They helped me out so much with buying my lease. I truly appreciate how honest and straightforward they were throughout the process. Also, want to mention Chris and Jason, they were very attentive and helped with any issue that came up. Definitely will be coming back to Bill Jacobs VW.
Harry and his team were very helpful getting my wife and I in and out, from pictures before we drove from Indianapolis to the test drive all the way to the purchase! Everyone in the dealership that we came upon was friendly and willing to help or find someone who can help. Definitely will check their inventory when it comes time for our next vehicle in the future!
I’ve had Jeff Hulsebus as my service advisor this time and in the past. Jeff is fantastic to deal with very knowledgeable and takes care of all my requests.
Bill Jacobs is #1 in IL , Purchaed my 4th car from them. They are efficient and do everything to make the purchasing process as quickly as possible. Russ Millard in sales is fantastic, He does everything he can to make the deal happen, highly recommended!!!
Customer service is excellent. Very clean. Friendly. Mitch is a super service agent. Explains everything nice and courteous.
My husband and I were grateful to have Alex Flinn as our advisor. His actions showed that he really cared and was genuine with his recommendations for which repairs were needed.
Courteous and thoroughly explained repair options along with reasonable recommendations. Mitch Shefveland followed up well.
Jessica helped us on purchasing X7, it was a great experience, and Rob is a great manager, thank you both!
Jeff the service advisor explained in detail the services that will Be performed- never pushed for the optional ones while laying out the options
Got my 2025 X7 from there, great experience.
Jeff was a great service coordinator. I felt confident in choosing repair items based on his recommendations
I bought my first Electric car from Bill Jacobs. I had to comeback for a software issue. Alex Flinn was very helpful and explained what happened. My vehicle was fixed within a day. Happy customer.
My favorite auto place around Chicago! When I moved in the area, Bill Jacobs BMW was the place to find a perfectly matching car, and on Saturday Jose Vargas helped me to find another one. Thank you Jose! When I have to replace a tire or to do the oil change, I come here, and it’s done in no time. Bill Jacobs BMW is and always will be the first on my kind because of you people like Jose, April, and Bill, and all the heroes in the shop making sure the ride is smooth. Thank you!
My favorite auto place around Chicago! When I moved in the area, Bill Jacobs BMW was the place to find a perfectly matching car, and on Saturday Jose Vargas helped me to find another one. Thank you Jose! When I have to replace a tire or to do the oil change, I come here, and it’s done in no time. Bill Jacobs BMW is and always will be the first on my list because of you people like Jose, April, and Bill, and all the heroes in the shop making sure the ride is smooth. Thank you!
We recently just got a car at Bill Jacobs BMW. Our experience was amazing from start to finish when getting our 2025 BMW x5. Harry made our time stress free, he is very knowledgeable and helped us every step of the way! Kelly was also very helpful and considerate throughout the whole process. When we picked up the car we were taught about eh technology by Nataly who was soo sweet and very patient! Overall would get another car there in a heart beat and will be referring to all friends and family!
We recently just got a car at Bill Jacobs BMW. Our experience was amazing from start to finish when getting our 2025 BMW x5. Harry made our time stress free, he is very knowledgeable and helped us every step of the way! Kelly was also very helpful and considerate throughout the whole process. When we picked up the car we were taught about eh technology by Nataly who was soo sweet and very patient! Overall would get another car there in a heart beat and will be referring to all friends and family!
It was a very busy Saturday afternoon and we didn’t have an appointment. The team at Bill Jacob’s did a great job in connecting us up with a sales representative despite the hectic day they were having. We ended up meeting with Russ from sales. He was very professional and fit us in between seamlessly between all of his appointments. We ended up buying that day partially because of how comfortable we were with Russ. If you’re in the market I highly recommend you make an appointment with Russ you’ll be treated like you’re all ...
Very pleased with this dealership and people who work there. Stefan has showed extremely deep knowledge about the cars, their options, was able to answer all the questions and really helped to make a decision on the new vehicle. The order process, dealing with paperwork were smooth. It was nice to be updated and supported throughout the whole ordering process up till the vehicle delivery day. This is not my first vehicle purchased in this dealership and I will definitely be coming back in the future!
I was impressed with Jeff's commitment for going the extra mile. I appreciate his genuine concern.
My first visit since purchasing my 3-series was fantastic. The service area was amazing and Alex Flinn was helpful. I’m so happy I chose to buy a BMW from Bill Jacobs.
It was a very busy Saturday afternoon and we didn’t have an appointment. The team at Bill Jacob’s did a great job in connecting us up with a sales representative despite the hectic day they were having. We ended up meeting with Russ from sales. He was very professional and fit us in between seamlessly between all of his appointments. We ended up buying that day partially because of how comfortable we were with Russ. If you’re in the market I highly recommend you make an appointment with Russ you’ll be treated like you’re all ...
Donnie was so helpful throughout the whole process. He ordered my part for my seat. I came in the following week. Got that installed and also my brake fluid.