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Happy Customers

At Bill Jacobs, we pride ourselves on delivering exceptional service and creating memorable experiences for every customer who walks through our doors. But don’t just take our word for it – hear it straight from the mouths of our satisfied customers from all of our dealerships!

From Bill Jacobs Volkswagen to Bill Jacobs BMW, our loyal customers have shared their stories of finding the perfect vehicle, receiving top-notch service, and enjoying the peace of mind that comes with being part of the Bill Jacobs family.

Happy BMW Customers
Happy VW Customers
Happy MINI Customers
Happy Land Rover Customers
Happy Jaguar Customers

At Bill Jacobs, the cars bring you in and the experience brings you back. Discover why our customers keep coming back: 

  • Authentic Testimonials: Explore reviews  from real customers who have experienced the Bill Jacobs difference firsthand. From purchasing their dream car to receiving prompt and courteous service, our customers share their honest feedback about their experiences with us.
  • Diverse Experiences: Whether you’re in the market for a luxury vehicle or a reliable everyday car, our dealerships offer a wide range of options to suit every need and budget. Hear from customers who have found the perfect vehicle to fit their lifestyle and preferences.
  • Exceptional Service: At Bill Jacobs, customer satisfaction is our top priority. Our dedicated team goes above and beyond to ensure that every customer receives personalized attention and assistance throughout their entire journey, from browsing our inventory to servicing their vehicle.
  • Community Connection: We’re not just a dealership; we’re a part of the community. We are committed to giving back to the communities our dealerships are in.  The Bill Jacobs name has grown synonymous with our community events, charity drives, and other initiatives aimed at giving back and making a positive impact.
  • Ongoing Support: Our commitment to our customers doesn’t end when they drive off the lot. Discover how our dealerships provide ongoing support and maintenance services to keep our customers’ vehicles running smoothly for years to come.

Join the ranks of our happy customers and experience the Bill Jacobs difference for yourself. Explore our testimonials and see why we’re the trusted choice for automotive excellence.

Ready to become our next satisfied customer? Visit one of our dealerships today and let us exceed your expectations!

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DealerRater Apr 23, 2024

Once again Brendon exceeded expectations. He got me in on what looked like a busy day and got me back on the road! Thanks again!

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DealerRater Apr 23, 2024

Donnie was great. Enjoyed the service experience very much. He's my advisor for life!!

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DealerRater Apr 23, 2024

Donnie is always great. He's always on time and does a great job communicating via text and or phone call fast, friendly and efficient service.

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DealerRater Apr 23, 2024

Donnie is very friendly, responsive and knowledgeable. He strives for excellence and always puts the customer first.

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DealerRater Apr 23, 2024

Excellent service from Donnie! He got me in and out quickly and kept me informed and got my car back quickly.

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DealerRater Apr 22, 2024

I will always bring my vehicle in to Bill Jacobs BMW. Their staff is so friendly, especially Alex Flinn. He showed us why BMW service is the best in the industry.

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DealerRater Apr 22, 2024

I just purchased a brand new BMW x5 and I cannot recommend Bill Jacob’s BMW highly enough. Maggie Bernard, the saleswomen who assisted me, was incredibly friendly, eager to help, and Extremely Knowledgeable in his field. The dealership boasts a gorgeous inventory with impeccably clean cars, making the browsing and buying experience enjoyable and stress-free. If you're in the market for a new vehicle, I highly encourage you to visit Bill Jacobs BMW. You won't be disappointed!

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DealerRater Apr 21, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thank you for taking care of my car and my wife’s car also.

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DealerRater Apr 21, 2024

Oil service plan for $225 for 3yrs of oil plan is great. Jacob Murrar offered this plan it it paid off. Thank for your recommendation. Much appreciated with your service.

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DealerRater Apr 21, 2024

Jacob Murrar is awesome. I always hope to have you as my advisor. Best service and so professional when updating me on how my repairs are doing on my car. See in May with my new IX.

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DealerRater Apr 21, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the i7.

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DealerRater Apr 21, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs.

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DealerRater Apr 21, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with you As always, thank you.

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DealerRater Apr 20, 2024

Alex Flinn has been my trusted service Advisor for over 10years. I can always depend on him when in need of a repair. Great job as always.

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DealerRater Apr 19, 2024

This is a great dealership. I was able to make a service appointment very quickly. Alex Flinn is very helpful in answering questions. I highly recommend Alex during your next service visit.

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Google Apr 19, 2024

Great experience leasing our first BMW (X3). Kelly Donku and her Team (Stefan & Husain) were great to work with. Walked into the dealership on a Monday afternoon and went home with the X3 on Wednesday evening. Team was extremely knowledgeable and professional. Kelly was very responsive throughout and made us feel good about our deal. Thank You!

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DealerRater Apr 18, 2024

I went in to get my car checked and was helped from Steven Erazo. So helpful !

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DealerRater Apr 18, 2024

Bill Jacobs Mini is a great clean dealership. I know I can always receive great service. My advisor Steven Erazo was great.

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DealerRater Apr 18, 2024

I had such an amazing service advisor, Steven Erazo. He told me everything my car needed and I didn't feel pressured to do it all at once.

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DealerRater Apr 18, 2024

Alex Flinn was very helpful and courteous during our service appointment. He made sure that our vehicle was finished in a timely manner and that the vehicle was washed. Wow, what a great dealership.

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DealerRater Apr 18, 2024

Steven Erazo makes getting my car serviced such an easy experience. He is so nice and very informative.

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DealerRater Apr 18, 2024

I had a pleasant visit at Bill Jacobs Mini. My advisor Steven Erazo was great.

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Google Apr 17, 2024

I find it very easy to work with Jeff Hulsebus, Service Advisor at Bill Jacobs. He knows what service my car needs and minimizes my wait time in the service area.

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DealerRater Apr 17, 2024

Michael was very helpful and friendly throughout the process of purchasing a vehicle. Was also very knowledgeable about the M340i that I was interested.

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Google Apr 17, 2024

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DealerRater Apr 17, 2024

Bill Jacobs Mini is such a great dealership. Advisor Steven Erazo was extremely helpful and so nice. Def Recommend!

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DealerRater Apr 17, 2024

I went to get my car serviced at Bill Jacobs Mini and had such a great experience. My advisor Steven Erazo was the best

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DealerRater Apr 17, 2024

Bill Jacobs Mini is such a great dealership. My advisor Steven Erazo was so helpful!

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DealerRater Apr 17, 2024

Steven Erazo was great to work with. He's a great advisor. Bill Jacobs Mini is a great dealership.

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DealerRater Apr 17, 2024

Working with Steven Erazo was a great experience. He was so nice and will say I enjoyed my visit

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Google Apr 17, 2024

We purchased a BMW X7 a couple weeks ago and Husain was very helpful. Very polite, easy-going, informative and made the car buying experience less stressful. All of the staff was welcoming and polite.

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Google Apr 16, 2024

Excellent service from Jeff at Bill Jacobs BMW - he was readily available to answer any questions I had and worked with me in getting the job done

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DealerRater Apr 16, 2024

One of the smoothest transactions I've been through! My sales rep was David Reynoso and it was a pleasure working with him. Also worked with Jj, he showed my wife and I the all the tech functions and user interface of the iDrive radio which is definitely a must! I highly recommend shopping for a car at Bill Jacobs, the team made buying enjoyable and easy. I will definitely go back for future purchases

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Google Apr 16, 2024

Had an excellent experience working with Shyann Jones buying BMW X1 at Bill Jacobs Naperville. Shyann Jones showed us all the features in detail during our multiple test drives and answered all the questions. Robert Trax sales manager called for any questions. Mike Alder GM followed up how the purchase was going and made sure we had a pleasant customer experience. Anna from finance provided great customer service. I Highly recommed Shyann and Bill Jacobs for your next purchase.

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Google Apr 16, 2024

Got me in on emergency unannounced service call. Hooked me up with transportation. I was in and out quickly. Jeff couldnt have been nicer or more efficient!!

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Google Apr 15, 2024

Leased a new X3. Negotiations were done completely via email with David Reynoso and his manager. So when I showed up at the dealer, all I had to do was sign paperwork. In and out in maybe 30 or so mins. One of the most pleasant and painless experiences in my many decades of buying or leasing new vehicles. Oh and they gave me the best overall deals in Chicagoland!

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DealerRater Apr 15, 2024

Leased a new X3, with all the negotiations done by email. David Reynoso was very easy to with, and ultimately gave me the best overall deal. Coming to the showroom to pick up the car was very quick and efficient. This is a dealer that values your time and treats you with respect. Will likely be leasing my BMWs from Bill Jacobs going forward.

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Google Apr 15, 2024

Preston was super helpful, patient and friendly to his customers! We really enjoyed our interactions with him!

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DealerRater Apr 15, 2024

Shyann Jones was an enthusiastic and knowledgeable sales person at Bill Jacobs during our new car purchasing experience there. I would recommend her to anyone in the market for a new vehicle.

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Google Apr 15, 2024

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Google Apr 14, 2024

Exceptional service by my sales rep Shaun Patterson and his team!

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DealerRater Apr 13, 2024

I was impressed with the service that Jonathan Matthew and his colleagues (Mike Adler and Rob Trax) provided at Bill Jacobs. Quick turnaround on any questions and requests, and great follow up. If an answer to a question was not known immediately, I would receive a response later that day. Team effort there. Transparent on price. I would recommend them to anyone.

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DealerRater Apr 12, 2024

For the last 3 years i have been coming for service for my Mini as the dealership i got my Mini from is no longer. I have always had great service. The employees are wonderful and my dog loves going there as he hates being home alone. My service advisor is always helpful and keeps me informed as to what is going on with my car

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DealerRater Apr 12, 2024

Russ got my information online. He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!!

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Google Apr 12, 2024

Russ was great to work with. He sent me an online quote for a great experience. I love my new X1.

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Google Apr 11, 2024

The purchase experience was pleasant in all aspects from my initial contact with Bill Earnest via an internet inquiry, to the road test and delivery of the vehicle with Kwaku Bentil, who was very patient as I had to wait for my insurance company to update my insurance. The car was well maintained, very clean and drove perfectly. The BMW Genius, JJ, was very helpful in setting up my phone and the driver information system and Ann the Finance Manager was pleasant to work with too. I would highly recommend both Kwaku and Bill, as well as the rest of ...

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Google Apr 11, 2024

Had a great experience buying a 2022 Ford Bronco at Bill Jacobs BMW. Shyann was very helpful with test drive, vehicle feature review and the whole buying process. The entire experience was very positive. I recommend Bill Jacobs BMW.

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DealerRater Apr 11, 2024

Brendon was amazing , I had a tire change emergency and he made sure I was accommodated even though they had a jam packed calendar. His attention to detail and advice on the best steps forward saved me a lot of hassle and I’m very happy about the level of service . 5 stars well deserved!

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Google Apr 11, 2024

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DealerRater Apr 10, 2024

Great attention to details, professional, and able to get through all the roadblocks to get our deal closed.

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Google Apr 9, 2024

Huge thanks to Kwaku for an exceptional experience at Bill Jacobs BMW. I never felt pressured or bullied. Kwaku was extremely patient throughout the process and made sure I was comfortable at every step. On top of that, he is super knowledgeable about BMW vehicles, from the engine to how to work all the new tech that's in it. After purchase, he was still following up and taking care of a couple minor questions I had. Everyone at the dealership seemed welcoming and friendly. You are pleasantly greeted at the front door and offered a beverage. The dealership also ...

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Google Apr 9, 2024

Jeff Hulsebus was very helpful.

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DealerRater Apr 9, 2024

Working with Ali Daraiseh was a real pleasure! Got a great deal on a great car. Thanks to Ali and the rest of the crew!

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DealerRater Apr 7, 2024

My salesman Russ was top notch. I would recommend him and this dealership to anyone interested in a BMW

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Google Apr 7, 2024

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DealerRater Apr 7, 2024

Great Customer Service and excellent I appreciate all the support and help In the process

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Google Apr 7, 2024

Great experience at Bill Jacobs BMW purchasing a CPO vehicle! Husain and Shaun are the go-to guys when it comes to having a relaxing time when buying a car. Jessica was very knowledgeable about the ins and outs of the 3 series we purchased also. If you’re in the Midwest this is the best BMW dealer around.

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Google Apr 6, 2024

Shyann was great to work with. Prompt responses, and never pushy.

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DealerRater Apr 5, 2024

Preston O’Sadnick was a pleasure to deal with. He may be the best salesperson we’ve bought a car from in our over 70 experience. Great dealership and Preston adds to our positive feelings

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Google Apr 5, 2024

I would like to recognize Mike Coupal (technician) who evaluated and recommended a resolution. This led to an appointment with Nick Huerter (advisor) who demonstrated and provided professional courteous customer service and advisement, as well. Both of these gentlemen provided knowledge of the product - industry wise and personal. Their experience and knowledge helped make the proper and correct decision. Nick Huerter made my visit an excellent experience - one that will have me return and recommend. John Uhlir

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DealerRater Apr 4, 2024

I would like to recognize Mike Coupal (technician) who evaluated and recommended a resolution. This led to an appointment with Nick Huerter (advisor) who demonstrated and provided professional courteous customer service and advisement, as well. Both of these gentlemen provided knowledge of the product - industry wise and personal. Their experience and knowledge helped make the proper and correct decision. Nick Huerter made my visit an excellent experience - one that will have me return and recommend. John Uhlir

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DealerRater Apr 4, 2024

Even though having the powertrain go on my BMW I4 was a big inconvenience. I could not imagine a better service experience than the one I had at Bill Jacob’s. The staff was beyond helpful, and a huge shoutout to my service specialist Brendon. He truly made this experience as easy and enjoyable as possible. He went the extra mile to make sure that everything was done properly and swiftly. To put into context of how satisfied I am with Bill Jacob’s service department. I live on the north side of Chicago making Bill Jacob’s one of ...

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DealerRater Apr 4, 2024

Alex Flinn has been our family’s service person for the past 5 years. His expertise and knowledge of the vehicles is phenomenal.

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Google Apr 4, 2024

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Google Apr 3, 2024

Amazing experience working with Russ to purchase my new BWM and with JJ in showing me the ins and outs. I highly recommend this dealership as well as working with Russ and JJ

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DealerRater Apr 2, 2024

Amazing experience working with Russ to purchase my new BWM and with JJ in showing me the ins and outs. I highly recommend this dealership as well as working with Russ and JJ

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DealerRater Apr 2, 2024

The sales process with Salina was great. She wasn't high pressure, was very knowledgeable, answered all of our questions, made us feel comfortable/happy with our purchase. I wish we would have been given more information upfront on the extended warranty as this process felt a little bit rushed, which is why we gave the financing process only an average score. We left happy with the decision to purchase of the car we got, but questioning whether or not we made the right decision purchasing the extended warranty. In all fairness, it was the last sale of the night, ...

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DealerRater Apr 2, 2024

Bill Jacobs Mini in Naperville, IL. is a great dealership.Fast and efficient with a clean comfortable waiting areas. Mitch Shetland couldn’t be nicer. He clearly explains all services needed and the time involved. I am especially grateful to this dealership for their pick up and return policy at no charge. During a long illness I took advantage of this service. I will always drive a Mini , and a lot of the reason why is due to the excellent service I have always received.

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Google Apr 2, 2024

Jeff Hulsebus, service advisor and the service manager went above and beyond to make sure I would get my car fixed so my wife and I could take a much needed road trip vacation to Florida. Their courtesy, and effort was simply exceptional! I highly recommend them!

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Google Apr 2, 2024

I bought my VW from Bill jacobs 3 yrs back and I purchased my dream car X7 M60i from Jose the other day and I couldn’t be happier with the whole purchase process and the exceptional deal he was able to get for me . Thank u very much Bill Jacobs. Will always recommend you and will come for business 🙌 this is a place I not only once loved working for but also enjoy being a customer of!

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DealerRater Apr 2, 2024

Outstanding service from Jeff Hulsebus and the service manager! They went out of their way and above and beyond to get my BMW back on the road quickly! My wife and I had planned a much need road trip to Florida, however a much needed part was not available and would have messed up our plans. Their efforts, courtesy and generosity was amazing! Thank you so much!

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Google Apr 1, 2024

We worked with Harry Gianos and he was absolutely terrific! Super attentive to our needs. Really nice guy and extremely knowledgeable. Made us feel right at home. Highly recommend!! First time buyers of a BMW. Will definitely be back!

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DealerRater Apr 1, 2024

Alex Flinn impressed me with the level of care and customer service. Most places try to sell you services that are really not needed. Alex was genuinely honest and doing right by the customer.

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DealerRater Apr 1, 2024

We worked with Harry Gianos and he was absolutely terrific! Super attentive to our needs. Made us feel right at home. Highly recommend!! First time buyers of a BMW. Will definitely be back!

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Google Mar 31, 2024

Once again, I had a terrific experience with another BMW purchase from Bill Jacobs BMW. Bill Earnest is a real pro and truly a client advisor. He is a pleasure to work with. There is a lot of new technology in these cars and Jessica Presniakovas, Lead BMW Gnenius, was really great and patient walking me through it all. I will continue to go back!!

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DealerRater Mar 31, 2024

Once again, I had a terrific experience with another BMW purchase from Bill Jacobs BMW. Bill Earnest is a real pro and truly a client advisor. He is a pleasure to work with. There is a lot of new technology in these cars and Jessica Presniakovas, Lead BMW Gnenius, was really great and patient walking me through it all. I will continue to go back!!

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DealerRater Mar 31, 2024

I have no other words than timely and efficient. Keep doing what you are doing. I’ll be back.

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DealerRater Mar 31, 2024

I had a great first visit with my old 2002. John was great to talk to and understands the brand.

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DealerRater Mar 31, 2024

I brought my new bmw x5 in for service when I got a Flat but thankfully I ran into John who was able to take care of me.

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DealerRater Mar 31, 2024

When visiting this dealership I was greeted by John with a smile. Great guy and even better service.

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DealerRater Mar 31, 2024

I had a really great first visit with John Stout. My car was in and out without a hiccup.

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DealerRater Mar 31, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thank you for taking care of my car As always.

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DealerRater Mar 31, 2024

Husain made the entire process smooth and comfortable. This is by far the best experience I have ever had at a dealership.

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Google Mar 31, 2024

Very capable, knowledgable sales and team to help find the right fit. Exceeded expectations -- best experience yet buying new. Very friendly and efficient. And best part - love the BMW - also the vehicle is amazing!! - Thanks Bill and Rob!!

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Google Mar 30, 2024

Bill Jacobs came highly recommended from a colleague of mine. Browsed the website, put my info down, and I was contacted promptly to schedule a test drive. I have a very hectic and sometimes unpredictable work schedule, but Preston was always able to accommodate. Took a X3 for a test drive and got the out the door price from Preston without any haggling or secret dealership fees. Thought about things for a few days, then came back to do a little paperwork and pick up the car. The entire experience was pleasant. I’m very thankful I got to work ...

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DealerRater Mar 30, 2024

Excellent communication from are service rep John. He made sure the service was complete and the vehicle was washed.

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DealerRater Mar 30, 2024

Great service experience from beginning to finish. John was friendly and made sure my service visit was quick.

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DealerRater Mar 30, 2024

Very helpful sales and team for new purchase. Efficient and friendly. Enjoyed the experience - better than many others. Bill E is amazing and the staff is helpful supporting each other. The BMW I selected is also amazing - great deal on exactly the vehicle, color, interior, level - no issues. Also, the finance team is excellent - answered all my questions and helped me with that side reducign the stress. Highly recommended and I will be back

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DealerRater Mar 30, 2024

Bought my first car at Bill Jacobs BMW. Entire experience was hassle free, and no hidden dealership fees or secret add-on requirements. Took the car for a test drive, and Preston, my client advisor, gave me the out the door price without any haggling. Very transparent about the final price and how everything adds up. After thinking things over for a few days, I came back, did about an hour of paperwork, and left with the new car!

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DealerRater Mar 30, 2024

I have purchased many vehicles through Bill Jacobs. But over the years my service Advisor Alex Flinn has been the main reason for why I stay with BMW.

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DealerRater Mar 30, 2024

Top notch service from the beginning. Donnie and Dan were great. Went over the entire vehicle with me.

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DealerRater Mar 30, 2024

Thank you for the great customer service and support Donnie. You'll be my dealer from now on.

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DealerRater Mar 30, 2024

Brendon Chervinko is a model of customer service. He made sure I was checked in quickly and listened to how I felt about the car and any issues I was concerned about. He is excellent at making you feel at ease. Once again Jacob's has delivered on it's personal customer service and it's efficient service.

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DealerRater Mar 30, 2024

Jacob gives me confidence that the service will be complete and worry free. His great customer service will keep me a Bill Jacobs client!

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DealerRater Mar 30, 2024

Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free.

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DealerRater Mar 30, 2024

Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free. His great customer service will keep me a Bill Jacobs client!

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DealerRater Mar 30, 2024

Came in with no appointment and Donnie was able to assist me and get me right back on the road. Thank you!

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DealerRater Mar 30, 2024

Shyann was great to work with. She has provided great sales and onboarding experience for my new X5. I look forward to working with Bill Jacobs BMW to service my new car and on future car purchases.

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Google Mar 30, 2024

I could not be happier with the experience I had with BMW, Bill Jacobs of Naperville. Bill Earnest was my salesman and was amazing and found the SUV I HAVE BEEN LOOKING FOR FOR SOMETIME AND FOUND IT VERY QUICKLY. KUDOS TO BILL and HIS ENTIRE BMW TEAM.

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DealerRater Mar 30, 2024

Bill Earnest and his support team were amazing throughout the entire process of finding the exact SUV I’ve been looking for. He is a great asset to the organization and you will not be disappointed working with him and his team from BMW Bill Jacobs of Naperville.

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Contact Us


2495 Aurora Ave
Naperville, IL 60540
Bill Jacobs Auto Group , .