At Bill Jacobs, we pride ourselves on delivering exceptional service and creating memorable experiences for every customer who walks through our doors. But don’t just take our word for it – hear it straight from the mouths of our satisfied customers from all of our dealerships!
From Bill Jacobs Volkswagen to Bill Jacobs BMW, our loyal customers have shared their stories of finding the perfect vehicle, receiving top-notch service, and enjoying the peace of mind that comes with being part of the Bill Jacobs family.
Happy BMW Customers
Happy VW Customers
Happy MINI Customers
Happy Land Rover Customers
Happy Jaguar Customers
At Bill Jacobs, the cars bring you in and the experience brings you back. Discover why our customers keep coming back:
Join the ranks of our happy customers and experience the Bill Jacobs difference for yourself. Explore our testimonials and see why we’re the trusted choice for automotive excellence.
Ready to become our next satisfied customer? Visit one of our dealerships today and let us exceed your expectations!
Service at bill Jacobs mini was outstanding. Working with Mitch was super efficient and communicative, very knowledgeable to work with
Just completed regular service on our X3 at Bill Jacobs and it was a great experience. Our Service Advisor Jeff Hulsebus listened intently as we described some day-to-day driving concerns, and he was quick to get us a quote for replacement tires which we had installed. Once Jeff had a good feel for the likely service time he proactively offered a loaner which was super helpful.
Nikki, was a Fabulous Sales Rep, she did everything & got us Finance without any hesitation. I got the vehicle I want, Thank You, you in need of a vehicle go to Bill Jacob's in Naperville ask for Nikki tell het I sent you.
The people in this dealership are extremely cooperative and nice and professional. I would recommend them to anyone
Had a great buying experience with Tarlan at BJ Volkswagen.
Nikki was great to work with and got us a great deal! We’ll be returning to Bill Jacobs for our next car.
Nikki is the best of the best. She’s incredibly knowledgeable, and no nonsense. Best sales experience in car buying I have ever had!
Kevin was great to work with , not to mention super friendly and personable. Would highly recommend for anyone to ask for Kevin.
I recently purchased a new BMW x2 from Bill Jacobs BMW in Naperville, and the experience was excellent from start to finish. Josh Schneider provided outstanding customer service--knowledgeable, transparent, and attentive throughout the entire process. The dealership was organized, efficient, and easy to work with. I'm extremely pleased with my new BMW and highly recommend both Bill Jacobs BMW and Josh Schneider!
Josh at Bill Jacobs was great! He made our experience easy and showed us all of our options clearly and met our needs perfectly.
I recently purchased a Golf R from Tarlan Aliev and had a great experience. He was straightforward, transparent, and easy to work with regarding pricing. I initially called to ask about the listed sticker price and whether the dealership would honor it, especially after visiting another dealer that was marking vehicles over MSRP. Tarlan was direct and confirmed they could make the deal at there listed.
Tarlan Aliev is the best! He was professional, knowledgeable, and incredibly easy to work with throughout the entire car-buying process. There was no pressure, and he took the time to answer all of our 100000+ questions and make sure we were comfortable with our decision. He made the experience smooth, straightforward, and stress-free. If you’re looking for a great salesperson who genuinely cares about his customers, I highly recommend Tarlan Aliev!
What an amazing experience with Nikolina Vogler at bill Jacobs Volkswagon. She was so helpful and polite. I will definitely refer her and be back if ever in need for another vehicle.
I purchased my new 340I from Bill Jacobs because of their reputation and fair pricing. Love my Car
Nikki was great, super professional but personable. We were in and out pretty quick and she was very kind working with us and our two kids.
I had an excellent experience purchasing my vehicle from Bill Jacobs Volkswagen. From the moment I walked in, Tarlan my salesman was friendly, professional, and genuinely focused on helping me find the right car without any pressure. The entire process was smooth, transparent, and much easier than I expected.
Our experience at Bill Jacobs BMW was top notch from start to finish. This was our second purchase from them and we will be back!
YESSS... THEY MAKE U.....FEEL LIKE FAMILY!! VERY , NICE PEOPLE. VERY KNOWLEDGEABLE ABOUT THERE PRODUCTS.. I LOVE, 🥰 MY JETT SPORT VOLKSWAGEN. THE FEATURES ARE SO WONDERFUL.AND I HAVE A AUTOMATIC STARTER FOR MY CAR.👍👍👍👍👍👍👍👍👍👍
Great experience at BillJacobs VW. Nikolina was such a huge help exploring options!
Thank you Cesar and Chad! Much love! The is350 is sick
Great experience buying our new VW Atlas thru Nikki! Would highly recommend dealing with her for a new vehicle. No pressure sales. Great cc experience!
My husband and I went to several dealerships to test drive vehicles. We loved our experience at Bill Jacobs VW. Our salesperson Nikki was great to deal with. I would highly recommend this dealership!
I recently purchased an SUV from Bill Jacobs Volkswagen, and I had an excellent experience thanks to Tarlan. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs.
Tarlan made the entire process smooth and stress-free. He took the time to answer all of my questions, explained the features and options clearly, and never made me feel pressured. His patience, transparency, and attention to detail made a big difference throughout the buying experience.
Customer service like this is hard to find, and Tarlan went above and beyond ... Read More Google - Jun 18, 2026
I had an excellent experience working with Nikolina. She was professional, knowledgeable, and incredibly patient throughout the entire leasing process.
Nikki is excellent! She is so nice, caring and will find the perfect vehicle with the requirements you want. She made the process so smoothly to purchase a my new car!
This was our second time purchasing a car from Bill Jacobs BMW, and once again they exceeded every expectation!! My parents recently bought a car, and the experience from start to finish was absolutely outstanding!
A huge thank you to Stefan, who was truly exceptional!! He was knowledgeable, patient, honest, and genuinely cared about making sure my parents found the perfect car at the best price!! At no point did we feel pressured! His professionalism, kindness, and attention to detail made the entire process smooth, stress-free, and truly enjoyable.!!
It's very rare to find a dealership with this level ... Read More DealerRater - Jun 18, 2026
Worked with Nikolina on a new car purchase. Very knowledgeable , a a smooth purchasing experience.
I saw Nikolas and she helped me buy a brand new car, super nice and personable, would highly recommend seeing her!
I recently purchased a new Atlas from Bill Jacobs, and I had a really pleasant all around experience. Our salesman Cesar went above and beyond to make sure we left with the deal we wanted. I would highly recommend Cesar and Bill Jacobs to anyone looking for a VW.
This is my second time working with Russ Millard, and he has been fantastic to work with both times. He is honest and transparent, and the cars have both been exactly as advertised. Highly recommend Bill Jacobs and Russ.
Robert Butts was beyond great to deal with as the salesman. Bill Jacobs met all my requests swiftly and without concern. I am really excited with my new VW 2026 Tiguan SE. If you have never been to Bill Jacobs, check it out!
Very helpful and nice men.They explained everything thoroughly.. I would go back and buy another vehicle with them.
Nikolina was amazing she worked with us. Also very friendly and welcoming.
Cesar was a great help, worked with us really well and we felt no pressure making a purchase! Would definitely recommend this dealership, we’ll be back!!
Bill Jacobs staff made my car buying experience phenomenal! Robert Butts had reached out to me a couple times during my VW search. I thought I would go ahead and agree to stop in and see if their offer was better, comparable to other VW dealers. When I arrived, he had the two SUV’s ready for me to test drive. I felt completely respected throughout the whole process. Robert was patient with me, he answered all my questions, and he stayed late to make my purchase happen. I never felt like an inconvenience. After my decision to purchase was ... Read More Google - Jun 11, 2026
Our salesman Russ Millard was amazing and the dealership itself was very good to work with. I have purchased 4 cars from them. GO see Russ, he will take care of you !
The moment I drove it is like 🚀 I knew I made the right choice. The VW offers the perfect combination of comfort, technology, and performance. It's a car that feels expensive without the expensive price tag. Volkswagen has definitely earned a loyal customer. Mainly NIKOLINA was professional, knowledgeable, and helpful throughout the entire purchasing process. Really I liked it.
Cesar Mendoza- Good customer assessor person!!!
I cannot say enough great things about our experience with Cesar! He was extremely professional, knowledgeable, and genuinely focused on helping us find the right vehicle!
Cesar was great to work with! Highly recommend!
Bought a f150 a couple days ago from these guys awesome experience the manger chad was honest and worked with me to get my new truck.
Nikolina and Kelsie were friendly and professional—both patiently helped me buy my first Golf!
“I recently purchased a new car from this dealership and the entire experience was outstanding. From the moment I walked in, the staff was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs and budget. The process was straightforward, and they took the time to answer all of my questions without making me feel pressured.
A special thank you Tarlan Aliev to for the patience and excellent customer service throughout the purchase. I drove away feeling confident in my decision and very happy with my new car. I would definitely recommend Bill Jacob’s ... Read More Google - Jun 5, 2026
We recently purchased a 2023 Cross Sport in FLA. Unfortunately, many of my questions on the car’s design & computer features were not answered when we were there. Today, Robert Butts here at Bill Jacobs Naperville was AMAZING in answering and guiding me with ALL of my questions. He did so WITHOUT having to go online and/ or search. Thank you, Robert!
The place and the team is very proffesional, nice, and friendly. Marc was helping us and he did a excellent job. Thank you.
I was greeted with loving arms. Everybody was welcome very nice. Made me feel very comfortable. I knew I was in good hands and they made sure I walked out with something better than what I was looking for and when I say they worked with me, they worked with me. They are a blessing and I am blessed to have been referred to them. Please ask for Miss Lavern when you go.
Marc Bernard...very professional, nice and friendly agent. The atmosphere was unique, different from other dealer places. I would recommend them to everybody. Thank You, Marc, Chris and the whole team.
Tarlan Aliev was my sales person, , it was an easy process and excellent service to that no one else can do
Outstanding Experience at Bill Jacobs Volkswagen
I recently purchased a vehicle from Bill Jacobs Volkswagen, and overall, it was a great experience. The main reason this deal came together was because of Chad Simon. Chad was absolutely fantastic to work with professional, personable, knowledgeable, and genuinely focused on making sure I had a positive experience throughout the process.
From the moment Chad became involved, he took the time to answer my questions, address my concerns, and make me feel like a valued customer rather than just another sale. His communication was excellent, and his willingness to go the extra mile ... Read More Google - Jun 1, 2026
I had a great experience when buying my new vehicle at Bill Jacobs Volkswagen! I would recommend this dealership, and specifically Salesman Marc Bernard, to anyone I know! Marc is incredibly trustworthy with your time and business, he truly made my experience seamless.
I had a great experience at this Bill Jacobs dealership! I highly recommend salesman, Marc Bernard!
Christian Johnson was an absolute pleasure to work with! After a brief conversation, he knew exactly what we needed and looking for. A few hours later, we came in to service our 2020 X2, and walked out with a 2025 X3! Mr. Johnson made our decision to trade in too easy! He is a great salesman!
Cesar Mendoza Excellent service
I came here with my girlfriend for her to buy her 1st mini from mini. And how glad i am that we came here and got treated by my main man ELGAN!
He was very helpful, supportive, and informative, and extremely easy to work with. He made the experience feel very comfortable and funny yet still professional. If the owner of this mini dealership sees this PLEASE PROMOTE ELGAN!
You can tell he is a very good man. He sets a very good standard that the car industry definitely needs because he is more than just his work label. He ... Read More Google - May 29, 2026
*Well Done* I decided to drive from the City to Bill Jacobs Mini to take a look at a car about 40 minutes prior to close ( yeah we all do seemingly random things at odd times) and I was greeted by Sales advisor Daniel Maldonado. He quickly accommodated my request for a test drive and within 20 minutes I initiated the purchase process (been looking for a year, so not too random for me)
Smooth. It was a pleasant experience that moved along without typical dealer nonsense. I was accommodated every step of the way from Daniel's communication to closing the ... Read More Google - May 29, 2026
Russ Willard made the car buying process easy. He was honest, transparent and did not pressure me into any additional services.
Today, as for the last 7 years, we have been VW-Naperville customers. And this experience has always been the best.... Thank you for the attention we received from Mr. Cesar Mendoza, for his ability to listen to us and assure us a good price, contract and good service. Thank you Cesar. And Thanks to all VW & Associates at this dealership for your great service...😁
Rodrigo was great and really respectful and nice
Nikolina and Chad were both really helpful and knowledgeable.
Rodrigo sold me a brand new Jetta. He was amazing it was a quick and educational procedure. Chris upstairs in financing was also amazing and made his part very efficient. Both parties explained everything in full and went over every detail. I would highly recommend bill Jacob’s Volkswagen. Excellent service.
Nikolina was wonderful, super transparent about everything and very patient. Would definitely recommend. Chad was also great and very transparent.
Cesar was fantastic, thanks!
Cesar Mendoza and TJ Hendzel were very helpful in completing my Tiguan purchase today. I would recommend Bill Jacobs VW dealership.
We came here to purchase a vehicle for my girlfriend and the process was so quick. Nikolina helped us reach the price we were looking for. Also, thanks to Rick the Gm!
Sales staff was very helpful and informative in helping me purchase my new Tiguan. Would recommend this dealership.
Highly recommend Nikki over at Bill Jacobs Volkswagen! She’s honest and knowledgeable! She will definitely help you out!
Mr. Jeff Hulsebus is very professional and cordial, a pleasure to work with! Very nice experience and highly recommended.
Russ and Rob were fantastic. They both worked hard to get me a deal I was happy with. I appreciated everything. Russ always works hard to go the extra mile for you.
Cesar was wonderful very informative!!
I had a very positive experience here with Nikki! Any questions I had were answered. I didn’t feel rushed to buy. Definitely would work with her again in the future!
Rodrigo was great and made the process easy
Nikolina is very helpful, kind, and efficient
Nikolina upon arrival was so warm and welcoming. She had the vehicles washed and ready for my scheduled test drive. Nikolina was professional and super relatable. The sale was not pressured but available every step of the way to answer any questions/clarify any concerns. The GM Rick was also involved and contributed to a clear purchase. Ask for Nikolina for your next car purchase, the experience overall was GREAT!
My father and I have been in the market to buy a car for myself. A car to celebrate my academic accomplishments. For months Nikolina has been working with us. She has always been accommodating and supportive. She has never pushed us into making a deal when we were not ready. Nikolina knows and understands everything about the car and was a wonderful help.
Had a great experience with Nikolina Vogler when i purchased a car for my son. She made it very pleasant and professional. She helped us tremendously from start to finish. Her knowledge and expertise and personality is top notch.
Cesar Mendoza thank you for your help purchasing our new VW and thank you Brandon for your help and questions.
David was great, he made the whole experience butter smooth, he made sure what my decision making vectors are and he made sure he could meet me in the middle.
Rodrigo was amazing help in buying my Volkswagen Tiguan!
Both visits were amazing! He listened to what we were looking for and found something even better! Highly recommend!!
Excellent experience- Nicolina was fantastic to work with. Everyone went above and beyond to make our purchase a positive experience
Had an amazing time with the guys at Bill Jacobs VW. Everyone is friendly from the moment you walk in. Working with Nikki Vogler was smooth and effortless. She is extremely professional and an outright pleasure to work with! 100% - would recommend.
Nikolina Vogler is such a wonderfull person excelent service will recoment her to anyone in the future
I want to thank nikolina vogler for excellent client service.
The dealer experience was fantastic. My sale consultant Cesar Mendoza went above and beyond to help me out and get me a deal I was happy with.
Recently bought a Civic Sport and been loving it, the dealership processes clean and easy! Brad and Rob are the go too guys, would recommend taking a look here if you’re looking for a new or used car!
Knowledgeable and friendly sales person. No tricky business. Cristal clear transaction. Highly recommended. Personally recommend Cesar Mendoza I have been doing business with VW Naperville since many years ago.
Jeff Hulsebus was AWESOME as usual!! I can always expect great service from him!. Thanks!!
Ceasar was a great help and found me a great car that was exactly what I was looking for and more! He was very genuine, professional, and charismatic!
Amazing sales advisor. She worked hard to get what we needed and she was very transparent throughout the entire process. I would 💯 buy another car from Nikolina.
We always look to Cesar Mendoza when it’s time for a new Volkswagen - He just helped us with our 6th! Always professional and always gets us a great deal.
I have just concluded the most integrous dealing in purchasing my new Tiguan SE from Kelsie at this dealer. From the beginning , his enthusiasm for his product as well as knowledge of the additional new technology, he was a pleasure to deal with! The sales manager Chad, as well as the financial meeting with Chris left me with such a positive feeling about my purchase. They truly conveyed the feeling of building relationships, not just selling a car!
you’re in the market for a new car, you have to consider Bill Jacobs Volkswagen! The staff is very friendly and goes above and beyond to make the car-buying process smooth. I definitely recommend this dealership. TJ, Rick, and Nikolina were amazing to work with! I would absolutely give them my business again. 10/10
you’re in the market for a new car, you have to consider Bill Jacobs Volkswagen! The staff is very friendly and goes above and beyond to make the car-buying process smooth. I definitely recommend this dealership. TJ, Rick, and Nikolina were amazing to work with! I would absolutely give them my business again. 10/10
Welcomed pleasantly immediately. Sales person Tarlan listened and responded to exactly what I needed in a car. Found a pre-owned in my price range and completed the sale in a day.
Bill Earnest and the entire team treat you like family here! Easy to work with and Mike Alder made sure my machine was exactly what I wanted. Also highly recommend the performance center delivery. Simply outstanding!
Amazing experience with Rodrigo Ojeda and team at Bill Jacobs. He took his time with us and answered all of our questions and concerns. They made sure we didn't walk out until we were comfortable with the terms of the sale. We are now proud members of the Volkswagen family.
