Happy Customers

I had a great experience with Bill Jacobs BMW service, and Rich Wildeveld made the entire process smooth and stress-free. He was professional, knowledgeable, and took the time to explain everything clearly. Communication was excellent, and he made sure I was kept updated throughout the process. You can tell he genuinely cares about his customers and takes pride in providing great service. It’s not always easy finding a service advisor you can trust, but Rich definitely made a great impression. I would highly recommend asking for him if you bring your BMW in for service. Thanks again, Rich!

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Service staff is Amazing! So organized and perfectly ran. Literally the only Volkswagen dealer I will go to.

I can honestly say this was the best car-buying experience I’ve ever had! From start to finish, Bill Jacobs Volkswagen made the entire process seamless, sincere, and completely transparent. Nikki, my sales advisor, and Chad, the dealership’s used car manager, went above and beyond to make sure we had all the facts about the vehicle, understood the protections available to us, and made my dad and I feel comfortable every step of the way. They were upfront, honest, and never made us feel pressured. They even took the time to let us test drive the car multiple times ... Read More

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Google - Nov 11, 2026

I can honestly say this was the best car-buying experience I’ve ever had! From start to finish, Bill Jacobs Volkswagen made the entire process seamless, sincere, and completely transparent. Nikki, my sales advisor, and Chad, the dealership’s used car manager, went above and beyond to make sure we had all the facts about the vehicle, understood the protections available to us, and made my dad and I feel comfortable every step of the way. They were upfront, honest, and never made us feel pressured. They even took the time to let us test drive the car multiple times so we could feel completely confident in our decision. That level of transparency and genuine customer care is hard to find in the car-buying experience, and it truly made all the difference to me and my dad who traveled from Cleveland to buy this car! A huge thank-you to Nikki and Chad for making what can sometimes be a stressful experience so enjoyable. I got to drive home in a sweet WRX, and couldn't be happier! If you're looking for a dealership that values honesty, transparency, and treating customers right, I highly recommend Bill Jacobs Volkswagen. Ask for Nikki and Chad — thank you all for the great experience!

Buying a VW and servicing at this dealer was a mistake. Took over a year with multiple visits to fix the AC system. Took a car in for an oil change and to address some problems to be fixed under warranty and was told the car needed $1800 worth of additional repairs. The whole experience seemed like a scam. For example, charging $133 for an air filter that is listed online with a msrp for $41. They even overcharged on the services that I authorized. In the future, I will be sure to get second opinions and pricing before getting any services suggested ... Read More

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Google - Nov 10, 2026

Buying a VW and servicing at this dealer was a mistake. Took over a year with multiple visits to fix the AC system. Took a car in for an oil change and to address some problems to be fixed under warranty and was told the car needed $1800 worth of additional repairs. The whole experience seemed like a scam. For example, charging $133 for an air filter that is listed online with a msrp for $41. They even overcharged on the services that I authorized. In the future, I will be sure to get second opinions and pricing before getting any services suggested by this dealer.

Josh in sales and his team were very professional and made my experience of buying a vehicle seamless and speedy. I would recommend Bill Jacobs BMW for your next vehicle!

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Cesar its a great salesperson. He helped me a lot and has a such a great customer’s service.

Robert Y. was great to work with. Highly recommend.

I bought a car from this dealer and had a great experience. The manager, Tarlan Aliev, was a huge help in securing a good deal and provided detailed information about all the available options. Thank you.

Bought a BMW 3 Series from Robert Yarbrough who was super helpful and informative, if I were looking for a car would definitely recommend going through this dealership.

Purchasing my new car with Nikki was a great experience. I never felt pressured and the process was easily explained. I highly recommend Nikki!

Casar and Chad give me a excellent deal

Nikki was great at the Naperville dealership. She was very knowledgeable and helpful with everything we needed. Loved working with her.

Cesar was wonderful! Very personable, genuine, and funny. Ask for him for a smooth and easy transaction!

Russ and Mike were extremely accommodating and flexible. Negotiations were professional and respectful and communications were open and timely, This is the 4th BMW I've bought from this dealership and I highly recommend them.

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⭐⭐⭐⭐⭐ I had a wonderful experience working with Robert at Volkswagen! He was very professional, friendly, knowledgeable, and helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and made sure I felt comfortable with my decision. I truly appreciate his excellent customer service and attention to detail. I highly recommend asking for Robert if you're visiting Volkswagen. Thank you for such a great experience!

(Translated by Google) Excellent service thank you Cesar. (Original) Excelente service thank you Cesar.

We love working with Cesar Mendoza from Bill Jacobs VW! He always takes care of us and helps us get the right car and works with us to come up with the right payment/price. We've leased multiple cars through him and Bill Jacobs and they always take care of us. As a matter of fact we just added another one a couple of weeks ago!

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I worked with Robert Yarbrough through my vehicle purchasing process and he was great! He didn’t hesitate to answer questions, while also responding in a timely manner! Great sense of humor as well. Made the buying process very easy and comforting. If you’re thinking about buying a car the facility and Robert were great! If you like gyros or ribs Robert also has some great recommendations for that too!

I’m genuinely disappointed with my experience at Bill Jacobs MINI’s service department. I drove an hour and a half each way to have the footwell module recall taken care of, and while I appreciate that the recall work was completed, the overall experience left a lot to be desired. My car wasn’t cleaned as discussed with the service advisor, the loaner vehicle had only 16 miles of gas remaining, and getting ahold of my service advisor was extremely difficult despite calling multiple times. On top of that, when the porter brought my car around, I noticed it had ... Read More

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Google - Oct 29, 2026

I’m genuinely disappointed with my experience at Bill Jacobs MINI’s service department. I drove an hour and a half each way to have the footwell module recall taken care of, and while I appreciate that the recall work was completed, the overall experience left a lot to be desired. My car wasn’t cleaned as discussed with the service advisor, the loaner vehicle had only 16 miles of gas remaining, and getting ahold of my service advisor was extremely difficult despite calling multiple times. On top of that, when the porter brought my car around, I noticed it had been put into Sport mode. That detail especially bothered me. I know some people might consider it insignificant, but when someone trusts you with their vehicle, I believe it should be returned in the same condition and settings in which it was left. Having someone else change a setting on my car without my asking just added to an already disappointing experience. MINI is so much more than just a car brand to me. It’s a genuine passion and a huge part of my life. I take tremendous pride in my car, and my connection to the brand is something I take seriously. I’m getting married next week, and my MINI is going to be our driveway car for the wedding. That’s how much this car means to me. I understand that not everyone will share that same enthusiasm, but I had hoped for a service department that would at least demonstrate a comparable level of care, attention to detail, and respect for my vehicle. Honestly, after driving three hours round trip, I expected a much better experience. It’s disappointing to make that kind of effort to bring your car to an authorized MINI dealership and leave feeling like the little things that matter to a customer simply weren’t important. The recall itself may have been completed, but the communication, preparation of the loaner, missed cleaning, and especially the Sport mode issue left me with a negative impression of the service department. I’m not writing this because I dislike MINI. Quite the opposite. I care deeply about the brand, which is exactly why this experience was such a letdown. I want to feel confident bringing my car to a MINI dealership and trusting the people working on it. Unfortunately, this visit didn’t give me that confidence.

Thank you so much to Nikolina Vogler. For going out of your way to help us get a brand new car! Your friendliness and care! Absolutely highly recommend her!!

Tartan Aliev was amazing made process super easy and quick thank you so much. Will come back in again by car for my family from Tarlan.

Guys don’t deal with Kelsie the sales guy… he is fraud and will sell you deals which you are not aware of like he sold GAP insurance to us without even mentioning about it.

Overall Very good experience. Was initially working on pricing with 2 other dealers, and called BillJacobs VW/Cesar one evening and he was able not only match, but slightly beat the price offered elsewhere. They seem to really appreciate giving deals to those who live local! Appreciated his speed in locking the deal up quickly. Did a good job communicating with me in the coming week about what paperwork was needed. Although I was offered not the highest Trade-in for my vehicle of the quotes i got, but still feel it was a fair price. Only issue was we had to ... Read More

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DealerRater - Oct 26, 2026

Overall Very good experience. Was initially working on pricing with 2 other dealers, and called BillJacobs VW/Cesar one evening and he was able not only match, but slightly beat the price offered elsewhere. They seem to really appreciate giving deals to those who live local! Appreciated his speed in locking the deal up quickly. Did a good job communicating with me in the coming week about what paperwork was needed. Although I was offered not the highest Trade-in for my vehicle of the quotes i got, but still feel it was a fair price. Only issue was we had to wait about 2+ hours to get into the finance office (the lady working in there was very nice and efficient BTW!), granted this was Friday night at 8pm by the time we were seen, it appears mgmt let 1 of the 2 people go early which seemed like an oversight (assuming they had control over this call) as there was 5 deals after me they had to close. I appreciated there was never ANY pressure for any add-ons and it was more of a conversation than high pressure sales tactics seen elsewhere. Overall I would absolutely buy another vehicle here.

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We had an exceptional experience with Bill Jackobs. Rayyan was knowledgeable and professional. He made the experience much more enjoyable

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Cesar did an excellent job in my second car lease

Cesar was amazing and thorough with all of the information we came in looking for. He genuinely cares for his clients, highly recommend you look for him!!

Great experience working with Russ! We were treated with honesty and integrity and appreciate his attention to what we wanted.

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Rich has gone above and beyond. Back in July helping with services beyond expectations of a dealership of any kind. Rich listens with care and assesses the problem to communicate with the technician to service the vehicle with the best care possible. Rich is a great addition to the Bill Jacobs team!

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Had a great experience at Bill Jacob’s!! Worked with Cesar to get our dream car. So pleasant and easy going to work with to help us bring the car home. Thank you!!

Nikki was amazing to work with I am really happy with my Audi purchase

Had the absolute pleasure of working with Robert, and all went well. Thank you again for everything!

Was shopping around for a GLI. met with Tarlan Aliev, sales advisor, went back and forth over several visits, on price and condition of my trade in. He followed up on all my phone calls and questions. He was able to address all my concerns, being very upfront about my options. this is the fourth vehicle purchased from this dealership, and this was the best experience I had.

We had nothing but a highly positive experience at Bill Jacobs VW in Naperville. Our salesperson Nikki Vogler was fantastic. Ms Vogler was very pleasant, experienced in her job, helpful and a pleasure to work with. She made the sale very easy, as quick as possible and made us feel special. She is very knowledgeable about her vehicles, and has reached out several times after the purchase to make sure we are good and to see if we need anything. 10 stars!

Robert was an amazing salesman he was very helpful throughout this process . I would highly recommend you stop in and let him take care of you!!

Purchased my car here and I am so glad I did… Robert all the way to financing was amazing… truly a God send! Great selection… great quality and very knowledgeable! Tell Robert I sent you!

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Bought my third BMW from Bill Jacobs BMW. Stressless experience dealing with professions from sales to education on the technicalities of the car. Follow up service has also been performed at a high level. Customers are obviously valued there.

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Customer service and Integrity are the reasons to shop at Naperville Volkswagen both were impeccable….Robert was my sales representative…shop Naperville Volkswagen and tell him Ajha sent you!!!

Mitch did a great job keeping me updated on the process of my vehicle being serviced. The outcome with my vehicle was exactly what I had hoped for thanks to Mitch and the Bill Jacobs Mini Dealership.

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my grandparents just bought a 2026 volkswagen altas today. Was a long process, but Robert made it such a warm and welcoming experience for them from start to finish. They are very happy with their purchase today. If we had 6 stars, we would give Robert 6 stars. Professional as can be!!!

Tarlan Aliev was amazing! He made the entire process of buying my GTI super easy and quick. He was very helpful throughout the whole process, answered all of my questions, and made sure everything went smoothly.

Buying my new car has been a great experience with Tarlan Aliev!

Great Experience at Bill Jacobs VW. Nikki was friendly, helpful, and straightforward.

I had the BEST experience from the moment I drove into the service department @BillJacobsVolkswagen! Ben greeted me so warm and friendly, explained the process of the maintenance appointment I had today, service was done in under an hour. I also am in the market for a NEW VW and was introduced to Nikki, she is a straight shooter, no games with your purchase at Bill Jacobs VW, everyone there was happy (not the fake happy) they enjoy their job and it shows! Outstanding service and prices! Fair and HONEST! Thank you Ben and Nikki for your hospitality today, look ... Read More

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Google - Oct 10, 2026

I had the BEST experience from the moment I drove into the service department @BillJacobsVolkswagen! Ben greeted me so warm and friendly, explained the process of the maintenance appointment I had today, service was done in under an hour. I also am in the market for a NEW VW and was introduced to Nikki, she is a straight shooter, no games with your purchase at Bill Jacobs VW, everyone there was happy (not the fake happy) they enjoy their job and it shows! Outstanding service and prices! Fair and HONEST! Thank you Ben and Nikki for your hospitality today, look forward to seeing you from now on!

Cesar was easy to work with. A no fuss car buying experience is a great buying experience. The Manager, TJ, was professional and class.

Great Experience working with Nikki Vogker on our car. Made the process quick and painless from the test drive to out the door with keys in hand.

Cesar makes the purchase of a new Vehiclea special event. This is number 6.

Nikki did a fantastic job

We had a great experience from start to finish! Nikki was friendly, knowledgeable, and took the time to thoroughly explain all the features of the car and answer our questions. We never felt pressured or rushed, which made the entire process so much more enjoyable. We especially appreciated how Nikki partnered with us to get a great deal. She made us feel like we were working together rather than just making a sale. Excellent customer service and a positive car-buying experience. We would highly recommend working with Nikki!

Nikki was great to work with start to finish. And Chad was as well. Easy purchase of a new car.

I bought my car from them in 2021 and have been a loyal customer to them only for the last 5 years. They have completely lost my business. My husband just went here to get his car fixed after an accident and they’ve been anything but helpful. Super unresponsive and incredibly poor customer service. Save yourself the time and money.

Really wish I could give zero stars. I’ve never had such bad communication with a professional place before. It’s impossible to get a straight answer from anyone. I brought my car in for a repair and they lost my wheel lock and when I called Brandon he left me on hold for 31 minutes

The sales experience was going well until both the salesman and finance guy became chatty Kathys and cause the process to go on and on. Next time I will start a 1 hour timer and walk away either with the keys or not.

It was great a great experience. My sales advisor Tarlan Aliev was very professional and personable. He helped us in making our choice easier and sailed us through smoothly with the complex process of leasing. I highly recommend him and thanks for the wonderful service.

One of the best car dealer, especially the Manager and Robert B. So very helpful easy to work with. I highly recommend it.

If you have anxiety about going to a car dealership to buy a car, you definitely need to work with Nikki! She’s straightforward, helpful, and makes the whole process so much easier. She doesn’t try to drag out the process or wear you down just to get you to pay the price they want. She’s definitely not your typical salesperson! I highly recommend asking for Nikki if you’re in the market for a car.

Very disappointing customer service. The staff is unfriendly, rude, and unprofessional (Brandon Cruz). When it comes to charging for services, however, they waste no time. I wish they showed the same efficiency when taking care of their customers.

The service is spot on...timely, efficient, careful. And the attention from Jeff Hulsebus about what was needed and the condition of my car was great!

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If I could give ZERO stars, I would. I purchased my Volkswagen brand new from Bill Jacobs Volkswagen in 2020, but after my most recent experience with the Service Department—particularly Service Manager Fred Borek and Service Representative Ted Becker—I have completely lost confidence in this dealership. Bill Jacobs Volkswagen had my vehicle from September 1–28 (27 days) for concerns including an engine light, EPC light, and an ongoing Bluetooth issue. I paid more than $6,000 out of pocket during this recent repair experience. The Bluetooth issue is especially frustrating. I have paid approximately $250 on THREE separate occasions—approximately $750 total—to address the ... Read More

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Google - Oct 3, 2026

If I could give ZERO stars, I would. I purchased my Volkswagen brand new from Bill Jacobs Volkswagen in 2020, but after my most recent experience with the Service Department—particularly Service Manager Fred Borek and Service Representative Ted Becker—I have completely lost confidence in this dealership. Bill Jacobs Volkswagen had my vehicle from September 1–28 (27 days) for concerns including an engine light, EPC light, and an ongoing Bluetooth issue. I paid more than $6,000 out of pocket during this recent repair experience. The Bluetooth issue is especially frustrating. I have paid approximately $250 on THREE separate occasions—approximately $750 total—to address the same problem, where the person receiving my call cannot hear me. I specifically asked that the technicians troubleshoot and TEST it before returning my vehicle. I was told the problem was addressed and that I apparently had the system in “invisible mode.” Well, I must still be on “invisible mode,” because it STILL doesn’t work. On September 28, before even driving away from the dealership, I tested the Bluetooth myself. The other person still could not hear me. I immediately walked back inside and brought it to Fred’s attention. When I explained that this was the third time I had paid to address the issue, Fred told me it was “the first time he had heard of my concern.” I responded that he was the third manager since I purchased my vehicle brand new from this dealership in 2020. Management turnover should not erase a customer’s service history. I asked to leave my vehicle so they could resolve the problem while I continued using the loaner. Fred told me I could not keep the loaner because he needed to “retire the loaner vehicle.” He said he would call me the following day regarding the unresolved issue. That promised call never came. Communication with Ted Becker was also extremely frustrating. There was a repeated pattern of receiving calls shortly before the end of his shift, only to return the call and be told he had already left. At one point, it took approximately two business days to successfully communicate with him, despite both my husband and me leaving messages and contacting customer service requesting a callback. I also had to repeatedly advocate for a loaner and went approximately two weeks without one while my vehicle remained at the dealership. There were additional concerns. After reviewing the repair charges, I found calculations that did not match, and I have retained the documentation. I was also told approximately 25 miles had been put on my vehicle for testing, yet my odometer appeared to reflect only approximately 3 additional miles. After 27 days, more than $6,000 out of pocket, approximately $750 across three attempts to address the same Bluetooth problem, communication difficulties, billing/calculation concerns, and a promised managerial follow-up that never happened, I drove away with the Bluetooth problem STILL unresolved. My advice: document everything. Keep your invoices, check the calculations, photograph your mileage before and after service, get important commitments in writing, and test repairs yourself before leaving. This experience destroyed my confidence in the dealership. I ultimately took my business elsewhere and purchased a 2026 Ford Explorer from a dealership with no affiliation with Bill Jacobs Volkswagen. Bill Jacobs Volkswagen didn’t simply lose another service visit. They lost a customer who originally trusted them enough to purchase a brand-new vehicle from their dealership.

Had a great first experience at Bill Jacobs VW. Tarlan Aliev was very knowledgeable, professional and made the whole buying process quick and easy.

I had been looking for just the right ID Buzz for my wife and I finally found it at Bill Jacobs VW! After talking with Tarlan and figuring out the details on my trade in, I made the trip all the way from SW Ohio to Chicago to seal the deal. Tarlan made the difference and came through with a friendly, straight forward approach and I was back home in Ohio by the days end with my wife's dream vehicle. Well done!

Tarlan Aliev great guy. Pretty straight forward. Show you the whole car and lets you actually test drive the way you want unlike other people. Easy to make business with. Very happy with the service

I was in service dept. Only. They did a great job in helping me

Honestly, so bad I wish I could give it -1 stars. Rep sales will straight up lie to your face, and the financing department just want to scam you. They change their final numbers before signing and add additional packages into your total, deceiving the buyer into thinking it's a standard fee. You are better off going to the Ferrari dealership, were they're at least much more transparent than these clowns.

Best customer service and they went above and beyond to make us happy and find a car we wanted. Very professional and courteous staff. Josh, Kelly, Mo, and Mike all made sure we were 100% satisfied.

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I’m laughing reading these comments. You are all giving accolades for something that should be happening. You should receive good customer service when purchasing a vehicle. They will act like your best friends because they want your money. Once they have your money, their real personalities will show up. They are the devil in disguise. On December 29, 2025 I purchased a brand new Tiguan SEL turbo. The first week, a few messages would pop up but go away. Week two, took the vehicle in due to the messages appearing again. It went into limp mode, possible turbo replacement. January 22, 2026 picked ... Read More

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Google - Sep 29, 2026

I’m laughing reading these comments. You are all giving accolades for something that should be happening. You should receive good customer service when purchasing a vehicle. They will act like your best friends because they want your money. Once they have your money, their real personalities will show up. They are the devil in disguise. On December 29, 2025 I purchased a brand new Tiguan SEL turbo. The first week, a few messages would pop up but go away. Week two, took the vehicle in due to the messages appearing again. It went into limp mode, possible turbo replacement. January 22, 2026 picked the vehicle up, they said it was fixed. A few days later, brought it back in for same messages. They finally reached out January 30 and at that time, they informed me that the turbo needed to be replaced and there was no time frame when the part would be in. I was searching the web and came across a YouTube channel named Boston Auto blog. This was a nation wide issue as well as in Canada. The Tiguan SEL turbo specifically. On February 17, I finally received a text message from Bill Jacobs VW stating that the turbo assembly was on back order with no ETA from VW. I referred back to the Boston Auto blog site and read comments from individuals that they were being told months to receive the part. I texted the individual back and asked about the lemon law since we will be heading towards the 30 day out of service. Heard nothing back. I filed the paperwork with VW USA and pretty much received the run around. I made numerous phone calls to VW USA and Bill Jacobs and every time, I was told someone would call me back. No one ever called back.The turbo issue ended up being a software issue evidently. On Saturday, April 18 I received a text from Bill Jacobs saying my vehicle was fixed. Two and a half months my vehicle was with Bill Jacobs and one conversation via text in February was all I received. For two and a half months I was paying for a vehicle that I could not use. I was trying to call Bill Jacobs to see if they could help me with VW USA to receive some type of compensation. Bill Jacobs VW never returned phone calls, Even knowingly violating the lemon law. Where is that great customer service everyone is commenting on when they purchased a vehicle? Why would it disappear after you made your purchase? May 11th I brought back the vehicle because they scratched the bumper and it was fixed and picked up a few days later. May 29, brought the vehicle back due to an oil leak. June 4th, received a text stating they are still in the process of diagnosing the oil leak. The following week was able to pick it up. September 1, brought the vehicle back, again! Something wrong with brake assembly. It’s September 29th and they still have the vehicle. Another violation of the lemon law coming up. Another month of paying for a vehicle that I can’t use. I’m going to call VW USA and most likely will get the run around. I already know, through experience, that Bill Jacobs will ignore me. We have a ford escape that smells like cigarette smoke as a rental, not even comparable to the Tiguan. Was told a week and a half ago that I was next on the list to receive a loaner, as they were waiting for one to come in. And yes, you guessed it, I have heard nothing. Fool me once shame on you, fool me twice shame on me. I will never purchase a VW again nor will I purchase any vehicle that is affiliated with Bill Jacobs name. I’m not sure what world you live in where this is acceptable behavior to do to a customer. Shame on you and you should be embarrassed that this is occurring.

We had such a great experience buying our VW Tiguan! I absolutely love the new design! Our salesperson (Robert) was awesome from start to finish AND he kept us entertained throughout the process, making what can sometimes be a long experience feel easy.

I had a horrible experience after 6 years of being a customer at Bill Jacob’s Volkswagen in Naperville, IL. We bought 5 trucks and 1 sedan from them. We chose this dealership because of excellent customer service by General Service Manager TJ Hendzel. Every single time we have come he has shown much respect as well as solving this current dispute that I want to review on. However this time, on the 11th of September we went to get our car serviced. We were confused when Ben Fixmer our service advisor rudely told us that we can’t have free oil service ... Read More

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Google - Sep 28, 2026

I had a horrible experience after 6 years of being a customer at Bill Jacob’s Volkswagen in Naperville, IL. We bought 5 trucks and 1 sedan from them. We chose this dealership because of excellent customer service by General Service Manager TJ Hendzel. Every single time we have come he has shown much respect as well as solving this current dispute that I want to review on. However this time, on the 11th of September we went to get our car serviced. We were confused when Ben Fixmer our service advisor rudely told us that we can’t have free oil service because we were 11 days past the deadline. Me and my son were confused why, so I called my husband to talk to Ben and the General Manager Rick DeLaTorre. Instead of nicely telling us why, or accommodating us, GM Rick DeLaTorre told us that his dealership made ZERO DOLLARS over our 6 new car that we bought from the dealership… He said he won’t offer us a complimentary oil change because of making no profit, which every Volkswagen car comes with 3 complimentary oil changes, but our car was late only by 11 days. That was insulting towards us instead of providing good customer service. However it is, even deeply being insulted by the GM for “not making money” on our cars we agreed to pay $150 for the oil service with the “coupon” given to pay $20 dollars less than the normal price of $170, just because of our good experience previously. Also, Ben Fixmer told us that our service was at no cost in front of General Manager Rick DeLaTorre, and all we had to pay for was the oil change with the $20 off coupon it would be $150. Secondly, when we came to pick up our car after the service a week later they told us we had to pay $468.36 + 175 for the oil change…. Our cars fell under factory warranty. They are suppose to be serviced at no cost as Ben mentioned that our service was completely covered. The cashier said that her manager told her to pay right now and they would give us a refund tomorrow? Firstly we drove 40 miles, and expectation is to drive again tommorow, for something that is covered under factory warranty. They tried to rob us, and they didn’t give us a paper receipt either. When I sent my son out to the front desk, General Sales Manager TJ Hendzel went to the back and told them to fix it. He and the cashier that day really helped us, but they were trying to rob us. I don’t understand that our cars fall under 5 years/50,000 miles FACTORY warranty, yet we had to pay for service. We felt very insulted and that this dealership tried to rob us. I feel very hurt as me and my family are honest and loyal customers at this dealership. My family preferred this Volkswagen dealership for many years because of the kind staff and manager TJ Hendzel who always makes sure to help providing great service. However General Manager Rick DeLaTorre really has ruined this dealership’s relationship and their customer service by robbing loyal customers, as well as insulting them. If I haven’t called my husband, who got talked to him on call they would have charged us $468 for the service that should have been free because the truck falls under factory warranty. The GM shouldn’t look down upon customers, and rather treat them with respect as me and my son deserved rather than insulting and trying to add costs that are covered in warranty. Hopefully, the GM Rick DeLaTorre doesn’t do what he did to us, to other families and customer’s as that would take away customers and sales to other dealerships, as we are not coming back for our 2 new trucks that we are supposed to buy in November or December.

Tarlan Aliev was super nice and made the process really easy. I was indecisive about the color i wanted and he literally changed it mid application process to mKe sure i got what i wanted. Super patient and kind. 10/10 experience

Robert Yarbrough made the entire buying experience painless and smooth! Everything was top tier and I can’t recommend him enough! No BS and very professional! Thanks Robert!

Cesar is the best súper patient and always willing to work with us and his team with prices ! Gotten multiple cars with him

Just bought a brand new Taos SEL from Robert Y. He was the GOAT! Appreciate all the help

Bunch of clowns work here lol

Car buyer's beware! My experience at this dealership was the one we all dread and give all the reason to make dealerships a thing of the past. First night of buying my car was unsuccessful because their card reader was broken and they couldn't access another one. We then have to go back up the next day just to pay for the car. We then get contacted to come back a second time to redue paperwork because the initial papers were wrong. We were then contacted a THIRD time to come back just to sign a few more ... Read More

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Google - Sep 23, 2026

Car buyer's beware! My experience at this dealership was the one we all dread and give all the reason to make dealerships a thing of the past. First night of buying my car was unsuccessful because their card reader was broken and they couldn't access another one. We then have to go back up the next day just to pay for the car. We then get contacted to come back a second time to redue paperwork because the initial papers were wrong. We were then contacted a THIRD time to come back just to sign a few more documents. After all of this, I come to find out whoever was responsible for forwarding said paperwork to the state for my title, entered my information wrong resulting in a 2 month delay from the new date of issuance on my title. The only reason I feel the need to give two stars is because Cesar and Chris kept their word and helped right some of the many wrongs by taking care of my car.

⭐⭐⭐⭐⭐ I can't thank the team at Bill Jacobs BMW enough. I test drove the car, knew right away it was the one, and left the dealership without signing anything that day. From there, I negotiated the entire deal over the phone with Mark and Gigi — no need to sit around a dealership for hours. When I came back in to sign, I was in and out within 90 minutes. A huge thank you to Mark Graffagna, Mike Alder, Gigi Demirovski, and Sofia Marinopoulos for going above and beyond to get me into my new car. Each of them brought their ... Read More

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DealerRater - Sep 19, 2026

⭐⭐⭐⭐⭐ I can't thank the team at Bill Jacobs BMW enough. I test drove the car, knew right away it was the one, and left the dealership without signing anything that day. From there, I negotiated the entire deal over the phone with Mark and Gigi — no need to sit around a dealership for hours. When I came back in to sign, I was in and out within 90 minutes. A huge thank you to Mark Graffagna, Mike Alder, Gigi Demirovski, and Sofia Marinopoulos for going above and beyond to get me into my new car. Each of them brought their own expertise and care to the process, and together they turned what's usually a long, tedious day into one that was smooth, easy, and honestly kind of enjoyable. The price I got was amazing, and the car itself has exceeded every expectation I had. If you're in the market for a BMW, do yourself a favor and call Mark at (630) 718-2847. Turns out the Ultimate Driving Machine comes with an ultimate buying experience, too. — Brian Messer

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The worst customer service. Bought a brand new car at the end of June. Had an issue with their app integration. Brought the car in for service and the dealer had it for an entire month! The only communication we received during that month was if we called, we would get a text message back. Requested several times to change me to the main contact, but they still continue to communicate with only my husband. When we finally picked the car up, the service manager Fred assured us that they would compensate us for the extended time it took for ... Read More

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Google - Sep 19, 2026

The worst customer service. Bought a brand new car at the end of June. Had an issue with their app integration. Brought the car in for service and the dealer had it for an entire month! The only communication we received during that month was if we called, we would get a text message back. Requested several times to change me to the main contact, but they still continue to communicate with only my husband. When we finally picked the car up, the service manager Fred assured us that they would compensate us for the extended time it took for the repair and that he would get us some paper work the next day. That was on September 4th. We still have received nothing from the dealer on anything extra, and haven’t even received paperwork in any repair that was done. They show absolutely no respect to customers and have terrible communication and follow through. Cannot say enough bad things and I have owned Hyundai.

The dealership and especially Mitchell Shefveland have been very thorough and explained everything in lay terms. Very complete explanations.

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Bill Jacobs does a great job of helping me stay on top of my car care. Mitchell Shefveland in particular is great to work with. He gives me suggestions but no pressure and helps me pick what is best for the car and my expenses.

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I have had a horrible experience with this dealership from start to finish. So, for context, I got my VW in 2019. I went in for an oil change and they told me my break fluid was leaking. They said it was not an emergency and I could come get it fixed the following week. 2 days later, my breaks failed on the highway. I go in to get the damage repaired, and we have to physically go in person to get updates or questions answered. Our service advisor, Fred, was very unhelpful and did not answer a single question we had. ... Read More

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Google - Sep 15, 2026

I have had a horrible experience with this dealership from start to finish. So, for context, I got my VW in 2019. I went in for an oil change and they told me my break fluid was leaking. They said it was not an emergency and I could come get it fixed the following week. 2 days later, my breaks failed on the highway. I go in to get the damage repaired, and we have to physically go in person to get updates or questions answered. Our service advisor, Fred, was very unhelpful and did not answer a single question we had. It took me calling every hour of the day after a week of no communication to get a response about the status of my car. When I went in to pick it up, I talked to Ted. He was extremely rude, condescending, and basically laughing at me for explaining the entire ordeal. VW sold us a 3000 dollar warranty that has not covered a single repair I have had to get. I have gone day after day dealing with this for over a week, and have been met with rude service, or no service at all. The warranty is a scam. The service advisors are extremely unprofessional. I would highly encourage anyone to not go here for service, and to avoid interactions with Ted, as he is rude and lacks basic professionalism. After 7 years, I have finally decided to no longer receive services here, and would advise that others do not make my mistake.

Additional details and screenshots of communications will be added tomorrow. The inability to communicate with each other as professionals and with customers is extremely disappointing. Their staff is not knowledgeable about their own financing policies; many errors were made on the paperwork which I had to point out to managers several times, and deposit refunds take weeks to get back. Still haven't received the refund, even though there have been 6 different times I have reached out with no resolution. Overall, the people were kind to your face but not trustworthy or accountable professionals.

Bill Jacobs BMW serviced my car to my complete satisfaction. While the first visit did not solve the issue, they did not hesitate to take another look at the vehicle. Rich Wildeweld, my service advisor, was very helpful and courteous. Highly recommend Bill Jacobs BMW to friends and family.

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I recently purchased a new BMW X5 fro Bill Jacobs BMW. This is my second BMW purchase with the first being from another Chicago area dealer. This experience was very enjoyable from selection to delivery without any pressure. My client advisor was Russ Millard and I recommend him to anyone looking to purchase from Bill Jacobs BMW. Bill Jacobs also extends the factory drive train warranty at no additional cost to the purchaser.

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I always get outstanding service at this dealer. They tell me what to expect, and flag future potential issues without any high pressure tactics to upsell immediately. Work quality has always been great!

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I just bought a new X2 after 18 months of searching for the right car for me. Bill Earnest at Bill Jacobs was great! He periodically sent emails with options of cars, and once I decided, the process was seamless. it was a long distance purchase since I moved out of state (Florida) 5 years ago, but have always trusted Bill Jacobs. This is the 8th car I've purchased from them. I'm just bummed I live out of state and won't be able to use Bill Jacobs (Jeff Hulsubus) for my service needs.

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My 88 year old mother bought a 2022 Volkswagen Tiguan which was a lemon. The dashboard would go black while driving. Bill Jacobs Volkswagen tried 3 times to fix it and did not know how to fix it. She traded it in for 2019 infinity which had a 3 month warranty which they are not honoring. They told her they would pay for the diagnostic $272 at the infinity dealer. She sat there for 3 hours and they never paid. They have the worse customer service never return calls. They don’t know who their staff is and they will tell you anything. They are selling lemon ... Read More

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Google - Aug 31, 2026

My 88 year old mother bought a 2022 Volkswagen Tiguan which was a lemon. The dashboard would go black while driving. Bill Jacobs Volkswagen tried 3 times to fix it and did not know how to fix it. She traded it in for 2019 infinity which had a 3 month warranty which they are not honoring. They told her they would pay for the diagnostic $272 at the infinity dealer. She sat there for 3 hours and they never paid. They have the worse customer service never return calls. They don’t know who their staff is and they will tell you anything. They are selling lemon vehicles they can’t fix. I would never buy a car from this dealership. I already filed a complaint with BBB.

Service at Bill Jacobs Mini has been great. Mitch Shefveland has always taken the time to explain the services and is easy to work with.

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Great selection of all minis and sales straight forward and easy. Service fair pricing and advisor Mitch Shefveland is great and I’ve worked with him for years.

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Dealership staff is friendly and knowledgeable. Worked with Mitch for years and he does a great job explaining what is needed or recommended. No pressure. Dealership is clean and pleasant while waiting.

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I have purchased 6 Mini Coopers from Bill Jacobs Mini. People ask me all the time … why do you always go to the same dealer? It’s simple. Mitch Shefveland. He has been my service advisor since day one he is quite literally a superhero. If you are in the market for a Mini take the opportunity to get it from Bill Jacobs. You won’t be sorry.

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Made an appointment to get myncar repaired. Stated I needed a Loaner. I changed my families schedule and worked my schedule around when they would have one available.. got there and they refused to give me a Loaner. I explained i made the appointment with the Loaner. The service advisor absolutely refused to give me one. I left, I called back asking to.dpeak to the service manager and 3 days later, still no call from them. No apology, no explanation.. absolutely horrible.. I had purchased 2 cars.from them. I refuse to do another thing with this dealer

Second time I have the worst experience at this dealer service department. At least they’re consistent. Dropped my Tiguan off for 50k mile service and when returned the radio no longer worked. The service rep had the audacity to want to charge me to run diagnostics. The radio was fine when I dropped the car off and broke on their watch! Still waiting for a call back…

I had a great experience purchasing my BMW X1 from Bill Jacobs BMW. From the beginning, the process was smooth, professional, and straightforward. Russ was excellent to work with—he was knowledgeable, patient, responsive, and never made me feel pressured. He took the time to answer all of my questions, made sure I understood the vehicle, the CPO warranty, and everything involved in the purchase, and worked to make the entire process as easy as possible. What I appreciated most was the transparency and communication throughout the deal. Everything we discussed was handled professionally, and when I came in to ... Read More

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DealerRater - Aug 29, 2026

I had a great experience purchasing my BMW X1 from Bill Jacobs BMW. From the beginning, the process was smooth, professional, and straightforward. Russ was excellent to work with—he was knowledgeable, patient, responsive, and never made me feel pressured. He took the time to answer all of my questions, made sure I understood the vehicle, the CPO warranty, and everything involved in the purchase, and worked to make the entire process as easy as possible. What I appreciated most was the transparency and communication throughout the deal. Everything we discussed was handled professionally, and when I came in to finalize the purchase, there were no surprises. Russ made sure I was comfortable with everything before driving away. I absolutely love my BMW X1 and couldn’t be happier with the purchase. I would definitely recommend Bill Jacobs BMW, and especially Russ, to anyone looking for a BMW. Thank you for making the experience such a positive one!

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Mitch is the best service advisor hands down. He's incredibly communicative and never fails to respond.

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Our company purchased a fleet of customized minis and everytime I bring them in for service Mitchell Shefveland has been so accommodating, transparent, and nothing short of a pleasure to work with

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Drove 2 hours to see a preowned Lexus RX vehicle priced over $40k. It was covered in a dead spider on front grill, spider webs on exterior, stains on the ceiling and seats and lots of scratches, broken piece on rear 2nd row seat, no mats or rear cargo carrier yet the listing said winter package included. Huge waste of my time. Asked for manager and he was not helpful. At a minimum, they should reduce the price for others. Manager stated the car wash at the dealer was not functioning. Maybe take it through a local wash. Very unprofessional customer ... Read More

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Google - Aug 24, 2026

Drove 2 hours to see a preowned Lexus RX vehicle priced over $40k. It was covered in a dead spider on front grill, spider webs on exterior, stains on the ceiling and seats and lots of scratches, broken piece on rear 2nd row seat, no mats or rear cargo carrier yet the listing said winter package included. Huge waste of my time. Asked for manager and he was not helpful. At a minimum, they should reduce the price for others. Manager stated the car wash at the dealer was not functioning. Maybe take it through a local wash. Very unprofessional customer service. Clearly not worth the price and not in any condition to show to customers. Maybe that is the reason it has been sitting on your lot Or your “sister” lots. DO NOT SUGGEST this dealer.

Frustrating experience and poor service ​I bought my 2021 Nissan Rogue less than a year ago, and it’s been a headache. Shortly after buying it, the dealership held my car for weeks in late January to resolve communication errors, sensor recalibrations, and software updates. During that time, communication was terrible and getting clear diagnostic reports was a fight. ​While they had it, I explicitly told them another dealer warned the battery was near failure and asked them to test it. They claimed it passed. Fast forward just a few months, and the battery completely died. ​Failing to properly diagnose a ... Read More

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Google - Aug 19, 2026

Frustrating experience and poor service ​I bought my 2021 Nissan Rogue less than a year ago, and it’s been a headache. Shortly after buying it, the dealership held my car for weeks in late January to resolve communication errors, sensor recalibrations, and software updates. During that time, communication was terrible and getting clear diagnostic reports was a fight. ​While they had it, I explicitly told them another dealer warned the battery was near failure and asked them to test it. They claimed it passed. Fast forward just a few months, and the battery completely died. ​Failing to properly diagnose a dying battery on a car I haven't even owned for a year—on top of the long delays and poor communication—shows a serious lack of quality care. Avoid this place if you expect reliable service and honesty.

Bill Jacobs BMW runs like a well-oiled machine, efficient and well-communicated processes and service.

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I walked into Bill Jacobs Volkswagen fully prepared to evaluate and purchase a Golf R. Instead, I experienced some of the most arrogant and unprovoked gatekeeping I have ever encountered at an automobile dealership. Salesperson Robert Butts and Sales Manager TJ refused to allow a basic test drive of the Golf R unless I provided "proof of seriousness" upfront. Rather than treating me like a qualified customer shopping for a $50,000 performance vehicle, they condescended to me, judged my intent, and gave me aggressive attitude, claiming that "people wouldn't want to buy a Golf R with miles ... Read More

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Google - Aug 15, 2026

I walked into Bill Jacobs Volkswagen fully prepared to evaluate and purchase a Golf R. Instead, I experienced some of the most arrogant and unprovoked gatekeeping I have ever encountered at an automobile dealership. Salesperson Robert Butts and Sales Manager TJ refused to allow a basic test drive of the Golf R unless I provided "proof of seriousness" upfront. Rather than treating me like a qualified customer shopping for a $50,000 performance vehicle, they condescended to me, judged my intent, and gave me aggressive attitude, claiming that "people wouldn't want to buy a Golf R with miles on it." Expecting a prospective buyer to sign paperwork or provide proof of intent on a high-performance hot hatch without driving it first is absurd salesmanship. The smugness and immediate hostility from both Robert and TJ made it abundantly clear that customer service is a non-factor at this store. I explicitly told them that this relationship was not a fit, we're done, and walked out. To the General Manager and VW Corporate: Robert Butts and TJ actively turned away a serious, ready-to-buy customer and turned what should have been a high-margin transaction into a complete disaster. If your sales team is actively judging customers at the door and refusing to let them evaluate vehicles, you are bleeding revenue. I will be taking my business elsewhere and filing a formal complaint with Volkswagen of America Customer Care regarding this store's practices.