At Bill Jacobs, we pride ourselves on delivering exceptional service and creating memorable experiences for every customer who walks through our doors. But don’t just take our word for it – hear it straight from the mouths of our satisfied customers from all of our dealerships!
From Bill Jacobs Volkswagen to Bill Jacobs BMW, our loyal customers have shared their stories of finding the perfect vehicle, receiving top-notch service, and enjoying the peace of mind that comes with being part of the Bill Jacobs family.
Happy BMW Customers
Happy VW Customers
Happy MINI Customers
Happy Land Rover Customers
Happy Jaguar Customers
At Bill Jacobs, the cars bring you in and the experience brings you back. Discover why our customers keep coming back:
Join the ranks of our happy customers and experience the Bill Jacobs difference for yourself. Explore our testimonials and see why we’re the trusted choice for automotive excellence.
Ready to become our next satisfied customer? Visit one of our dealerships today and let us exceed your expectations!
Joey Morales and Jose Vargas also Shaun Patterson were great team. The are the best in the area
I had a great experience with sales and service. My vehicle was done on time and did not have to wait long. Alex Flinn was excellent.
It was great working with Ted Becker in getting all of the repairs needed with our extended warranty plan on our 2018 Tiquan. Great communication during the whole process.
Outstanding Service Experience with Gary B!
I just had one of the best service experiences I’ve ever had, and it’s all thanks to Gary B in the service department. Gary made me feel like a top priority. He was warm, professional, and incredibly knowledgeable—he took the time to explain everything clearly and made sure I understood what was going on with my car.
What really stood out was his honesty and genuine care. He kept me updated throughout the entire process, which gave me peace of mind, and the turnaround time was even faster than expected.
It’... Read More Google - Jul 7, 2025
Alex Flinn has done a great job at attending to the needs of his customers. He gives you an accurate time of when your vehicle will be finished. Great service.
This is the second car I have purchased from Bill Jacob’s BMW. The service has been excellent and I will come back.
Service center was great. Fast service, honored the warranty and Jeff H. was very helpful.
I’ve owned many BMWs and have always serviced at Bill Jacobs BMW. Alex Flinn, my go to service advisor there. He really knows his cars. Love my BMW’s.
Can’t say enough good things about Mitch Shefveland & service crew-,always provide prompt, honest care! I’m a tried & true Mini owner because of this outstanding dealership that always puts customer first, thanks to everyone at Bill Jacobs Mini!
Purchased 2 vehicles at once. Very friendly and helpful. Understandable and fast. I was pleased with how I was treated.
Great consultant. Very professional
Bought yet another car from this dealership. They continue to wow me with the customer service and willingness to listen to the customer. I had a particularly great experience with Kelsie Stowe. He’s incredibly personable and easy to work with. Ask for Kelsie the next time you are looking for a vehicle.
I had a fantastic experience working with Husain Shaeikhani at Bill Jacobs BMW. He is awesome guy, very knowledgeable, and made the entire car-buying process smooth and easy. Husain took the time to answer all my questions, and I never felt pressured. Thanks to their help, I’m driving away in the perfect car! Highly recommend!
Cesar was a very helpful and understanding, thank you very much and making my first car purchase very easy
Ceasar thank you so much for your excepcional service on making this process smooth for us. Gracias por todo! Martinez Family
First time I was a repeat buyer from a dealer. Very honest and painless process
I trade my car in there, it was great experience and super quick service, the manager Kelsie Stowe he give me the best price, and take my car for awesome price,so totally recommend that place you guys that the my new Tiguan
After owning about every make of car and dealing with many different dealerships over the years, I thought I'd try a Mini. I've been amazed at the customer service at this dealership!
I had a really good experience at Bill Jacobs BMW. Kwaku, the salesperson I worked with, was helpful and easy to talk to. He made the process feel comfortable and took the time to walk me through everything I needed to know. I got to test drive a used BMW X5, and he made the whole experience smooth and enjoyable. Definitely worth a visit if you're car shopping.
Husain @BIllJacobsBMW was amazing - very professional, knowledgeable, and worked with us to get a deal where we were comfortable. Beautiful car, wonderful dealership and quick transaction. Highly recommend!
Excellent experience purchasing a new X3. From the test drive, to the information shared, to the negotiation, and finally the purchase, it was how you’d hope it’d be. Shout out to Kevin Kurpalo for doing a great job helping us out.
I just purchased my third BMW from Bill Jacobs BMW and so I have a long term relationship with their sales and service department. They are just terrific all the way around.
We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy.
Ricardo was a pleasure to work with. Very attentive and made sure that I got a great deal on my new Atlas. Thank you to Ricardo and Bill Jacobs team for getting me back into a Volkswagen.
I had a fantastic buying experience. Ask for Alvin “Al”. Great guy!
Great dealer to do business with excellent service I totally recommend Cesar Mendoza great people
I just purchased my second car from Bill Jacobs VW in Naperville and had a great experience working with Robert Butts on the sale. Robert was kind and patient. No bad salesman vibes - just a smooth, friendly transaction, and I am very happy with my updated Jetta.
I worked with Al and he was very accommodating and helpful!
Caesar was very helpful and informative
Cesar and Michael were helpful and were able to work out a great deal.
Ricardo is so thoughtful and helpful in getting me a new car. He works to get you what you need .
He stop and listen to what I was looking for and provide great customer service
Love my new BMW and this dealership! Christian was amazing to work with! He was so knowledgeable and we didn’t feel like we were being ‘sold’!
Ricardo gave us excellent service and all the information we needed about the cars. Very satisfied with our purchase. Thank you, Ricardo.
Exelent service provide by cesar mendoza so kine and helpfull best servise ever
Great customer service especially with Ricardo who we have leased multiple different cars via. Ricardo is extremely knowledgeable
Easy up front pricing without all the hassle. Just give me the price plus tax and title without all the upsells.
Great and kine servise
Christian Johnson and Mike Adler are fantastic individuals and sales persons that have helped me out in purchasing two of my best BMW vehicles. I purchased a X7M from them and a 2026M5 and I am very very happy with the service and response.
Mitch from the service department is great: he is personable but focuses on getting you what you need and back on the road. The whole time is great!
This was our first service appointment at the dealership. My wife and I were given some free tire rotation coupons at the time of purchase and we purchased the extended maintenance package at purchase. When I scheduled online I requested an oil change and rotation. When we got to the shop the advisor told me the free rotation card was just a coupon and to use it I would have to pay $130 for a balance and rotation and the coupon would knock off $30. No where on their coupon did it say that. I’m really disappointed that my wife and ... Read More Google - Jun 26, 2025
Working with Kevin at Bill Jacobs BMW was an exceptional experience. He promptly responded to all our inquiries and went above and beyond to ensure a seamless transaction. What truly set him apart was his respectful and non-intrusive demeanor. He provided us with ample time and space to make an informed decision, fostering a positive and enjoyable experience throughout the process. I highly recommend working with Kevin!
Alex Flinn always helps me out with discounts on repairs. I have an older BMW, and Alex works hard and really takes care of his customers.
Fair pricing and excellent service. Not pushy! Great group of people.
Fair pricing and excellent service. Not pushy! Great group of people. Worked with Cesar - funny and enjoyable salesman who made it fun!
Mitch is very attentive and gets you back on the road in no time!
Had the best car buying experience with Ricardo and the team at Bill Jacobs! From the very start Ricardo was knowledgeable, informative, and wonderful to work with. He made the whole process so easy. Would highly recommend Ricardo and the entire team at Bill Jacobs!
Volkswagen Naperville offered one of the best dealership experiences we had during our car search. Bill has an excellent team — honest, approachable, and well-informed. We truly enjoyed our time there. Though we went for a different car as our final purchase, Bill left a strong impression, and if we were to choose a Volkswagen, it would absolutely be from him. Highly recommend.
I have 2 minis in my fleet, my wife’s Countryman was purchased new from Bill Jacobs. We recently had both in for maintenance and like always received the best service ever. Karen is awesome and helped us get our cars in quickly. Mitch and Austin are very knowledgeable and helped us decide which repairs needed immediate attention and which could wait until next time. I highly recommend Bill Jacobs Mini Cooper. You will not be disappointed.
Bill Jacobs BMW is great to do business with. The sales, parts, and service departments are top in the industry. Alex Flinn also, is a pleasure to work with.
Kudos to Alex Flinn for great service. Never had a service rep be so thorough with explaining repairs.
I bought my 2022 VW Taos from Bill Jacobs VW. The car was in an accident on March 3, 2025, and it is still not repaired due to a part on backorder with no ETA. I've been without this car for almost 4 months now and Bill Jacobs has done NOTHING to assist me with this issue. I've emailed Darren Heath and every other person on their leadership team and they won't even respond to me. VW Corporate just refers me to the dealer. The body shop and the insurance company has never seen anything like this, especially with the lack ... Read More DealerRater - Jun 25, 2025
Alex Flinn was so nice and helpful during my visit. He showed me around the dealership and where the Techs work. It was so nice to have a tour around the dealership.
If I could I’d give Ricardo 6 stars! An absolute pleasure dealing with him and dealership! Love the deal I got and love the car I purchased Thank you! Linda
We have always had a wonderful experience at our Naperville Mini Dealership. The staff is always courteous and kind. Moreover Mitch always takes good care of our car and us. He always remembers our names and greets us with a smile. He always asks us how is the family and we connect like old friends. We feel so lucky and grateful to have this kind of customer service!
I had a great experience with Alex Flinn during my service visit. He helped me figure out what was important to fix on my vehicle.
This is our third vehicle purchased through Bill Jacobs. Josh S always takes good care of us!!
Alex Flinn deserves a 5 star rating. He goes above and beyond with his customers.
Premium level of service by Alex Flinn. Beginning to the end, he provides great service.
I accompanied my son purchasing a BMW X3 We had a trade in and a title that needed some clarification. Michael Fontana, our sales person was exceptional. From the bargaining, which was completely professional and courteous, to the test drive and meeting the finance manager Adijana (sp?) we are very pleased with our experience. I highly recommend Michael and Bill Jacobs BMW.
I have been visiting Bill Jacobs Mini for service for the past few years and have always had great service. The service advisors and the inspectors/technicians are always helpful and knowledgeable when it comes to going over the recommended services. Today the service advisor, Mitch, answered all of my questions and provided fantastic customer service.
Kevin helped us with buying a car for our daughter in college and he was so easy to work with, always responsive and even stayed late to help with all the paperwork. Thanks Kevin!
Great experience at BMW Naperville thanks to Jose & Khalil very excited with my purchase thank you
I've been having my service done here for 10+ years. Mitch is the reason I keep coming back. He listens to my concerns, and I trust his recommendations. Mitch is a major reason why I bought my 2nd Mini here.
My Husband and I have worked with Alex the last few visits. He is very detailed and gives us the best service. We really enjoy working with him.
Tom is the kind of service manager every dealership wishes they had. He leads with professionalism, empathy, and real accountability. You can tell the difference in how the team works and how customers are treated. It’s not just about fixing cars—it’s about doing things right, the first time. Tom sets the tone, and the shop runs better because of it.
This BMW dealership is the best around the Chicagol land area. I was treated just like anyone else. I went to 3 different BMW dealerships before this one and I felt the most comfortable at Bill Jacob’s BMW. Would recommend.
Bill Jacobs BMW is everything a BMW Owner expects. Top quality service from Alex Flinn and an assortment of new vehicles to choose from. Recommend this dealership to anyone who loves the ultimate driving machine.
Excellent car-buying experience at Bill Jacobs BMW. These folks have integrity and they truly care about their customers. Preston O. is an exceptional sales associate but beyond that, he is a wonderful person with a great attitude! Bravo! I am customer for life now!
I’ve been going to Bill Jacobs for last 4 years and Mitch is alway great and is alway so helpful
Alex Flinn is my go to service advisor. I can trust his advice and any recommendations.
Harry was awesome to work with. Both him and the sales manager Kelly made the process easy and stress free for me. Harry was patient, helpful and knowledgeable with me throughout the process. He answered all my questions and made sure any concerns I had were taken care of before I left. Kelly also went above and beyond making sure I was taken care of. I would highly recommend this dealership for anyone looking for a seamless experience when buying a car!
I had an excellent experience working with Kevin at Bill Jacobs BMW. He was quick to respond to all our questions and helped us choose a color combination that we absolutely love. What stood out most was his respectful and low-pressure approach—he gave us the space and time we needed to make a well-informed decision. The entire process was smooth, professional, and enjoyable. Highly recommend working with Kevin!
Always a great experience at Bill Jacobs MINI! The staff is friendly, fast, and never pushy. They offer coffee, snacks, TV, and WiFi while you wait. This time I used their loaner service—super easy and seamless. My tire was replaced same-day, and I was even able to pick up my car after 5pm with no hassle. Fair pricing, great service, and my car came back clean and washed. I usually work with Mitch Shefveland—he’s awesome—but the whole team is excellent. Highly recommend!
Alex Flinn is amongst the best service advisors I’ve worked with. A lot of my friends have worked with Alex, and have had great service.
I have high a high rating for Alex Flinn my service rep. Through the entire process Alex was informative, honest, and understanding. This Dealership is highly recommended.
I recently purchased an X5 from Bill Jacobs BMW. I appreciated the communication and helpfulness from Harry and Kelly around the purchase and transfer of ownership. They also do a very good job of acquainting you to your new vehicle. It was a very positive experience.
Mitch Shefveland was very helpful ~ answered all my questions and kept me updated on the repairs!
Mitch Shefveland was very helpful and kept me updated with everything that I needed to know about the repairs on my mini. Mitch is very knowledgeable and personable! Great service ~ detailers did a wonderful job on my car
Mitch Shefveland was a great help in keeping me up-to-date on the status of my car on a very long and a usual service issue. They were very comprehensive in working up the issue and excellent in communicating. Thank you!
I just purchased an X3 at Bill Jacobs BMW. My first service visit with Alex Flinn was enjoyable. I really like the perks and customer service from the service team.
I couldn’t be more happier with the service from Alex Flinn. He was so helpful, kind, and had a genuine demeanor.
Very attentive to their customers and very willing to ensure happiness as well as provide quality service
Unbelievably bad customer service from a BMW dealership. David did everything for the deal to fall through even though the price was agreed on including initially refusing to move the car indoors even though it was raining. They eventually refused to process the EV tax credit in the IRS website and told me to give them a couple of days to click a box. I picked up the same car down the street at Old Orchard Nissan 2 hours later. If you don't want to sell the car, then don't waste my time!
Unbelievably bad customer service from a BMW dealership. David did everything for the deal to fall through even though the price was agreed on including initially refusing to move the car indoors even though it was raining. They eventually refused to process the EV tax credit in the IRS website and told me to give them a couple of days to click a box. I picked up the same car down the street at Old Orchard Nissan 2 hours later. If you don't want to sell the car, then don't waste my time!
My personal experience is that Bill Jacobs BMW is the best dealership. Kudos to Alex Flinn in the service department. I’ve been a customer over the last 10 years. Recommend
Alex Flinn has always been that helpful service writer. My daughter usually brings our cars in for service and Alex is very good at communicating which service or repairs are needed. I like the trust and honesty he provides.
Amazing service. My BMW M3 has only been serviced with Alex. He knows my car inside and out. He is super knowledgeable and provides the best service.
I had the pleasure of working with Jessica and she was exceptional! From start to finish, Jessica was incredibly knowledgeable, attentive, and made the entire process seamless. Her professionalism and genuine care truly stood out. Highly recommend her and this dealership for anyone in the market for a BMW!
I worked with Husain Sheikhani on leasing a new bmw 840i. Husain and the rest of the team at Bill Jacobs BMW were a great team to work with and worked on getting me set up as fast as possible. 10/10 would recommend working with him on getting set up with a new BMW!
Alex Flinn provides excellent service. Anytime I need to get my vehicle in, he accommodates for my schedule. I love that luxury convenience.
Just ordered my new X6 with Christian, he made the process very simple and easy!
Josh did excellent job on delivering my BMW.. definitely I will recommend him for any new buyer off BMW
At Bill Jacobs BMW, Kwaku made my car-buying experience seamless. His knowledge and professionalism made choosing the BMW X3 easy. From the test drive to the final purchase, everything was smooth and stress-free.
Ricardo was amazing to work with! Thank you!
Bill Jacobs BMW was extremely welcoming and helpful from the second I stepped foot into their store.
Great buying experience; efficient, courteous and professional. Salesperson (Preston O’Sadnick) was great to deal with and more than helpful (and expedient). Bought the auto I wanted at a fair negotiated price. Recommend highly for any BMW potential buyer.
